JUSTIN GUNTHER

• Support field reps. Manage the performance of the market through employee performance reviews and daily quality checks.
• Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
• Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
• Mentored and trained staff to define and exceed field sales objectives.
• Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
• Established clear lines of communication between business and clients, developed and maintained strong relationships with dealerships and dealership groups.

Lead, Manage and Motivate a team of Field Reps calling on automotive dealerships. Establish and grow brand throughout the market. Recruit, develop, provide direction and lead service team and account representatives. Manage and review P&L statements. Develop and maintain strong relationships with dealerships and dealership groups. Manage the performance of the market through employee performance reviews and daily quality checks.

• Promoted positive customer service experiences by promptly resolving conflicts.
• Supervised 15+ employees, ensuring optimal productivity.
• Implemented training initiatives to coach staff on best practices and protocols for enhanced profitability.
• Boosted team morale and overall revenues by creating and implementing sales contests.

• Responsible for every aspect of running a business including sales, profts and expenses of the store, recruited, hired, and trained all store employees, weekly scheduling, developed and implemented yearly business plans using S.M.A.R.T goals, monthly P&L review, resolving customer problems, conducted store meetings, physical inventories. Increased store sales from under $450k and a net operating loss of more than $100,000 to sales of over $750,000.
• Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
• Increased efficiency and drove branch revenue by optimizing daily operations.
• Developed and maintained client rapport to meet financial service needs and drive branch loyalty.
• Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.

• Responsible for sales of cellular phones and plans, exceeded quotas on every level,continually top performing representative in New York region, other responsibilities include calling leads to produce more business, customer service and relations and many other in-store duties.
• Listened to customers to understand needs and refer to optimal services.
• Greeted incoming customers and provided expert sales and service to drive revenue.
• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
• Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases.
• Handled credit and debit card payment processing to complete purchasing experience.
• Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.