Jordan Gatewood
Wimauma,FL
Summary
Motivated and reliable professional with experience in delivery, customer service, food service, retail, and management. Skilled in problem-solving, team coordination, and maintaining high standards of customer satisfaction. Proven ability to thrive in fast-paced environments, manage operations, and adapt to diverse roles.
Overview
6
6
years of professional experience
Work History
Delivery Driver
Amazon
03.2025 - 11.2025
- Ensured timely delivery of goods to various locations, maintaining high customer satisfaction.
- Operated delivery vehicle in adherence to safety regulations and traffic laws.
- Planned efficient delivery routes to minimize fuel consumption and maximize productivity.
- Conducted routine vehicle inspections to ensure optimal performance and safety standards.
- Delivered packages to customer doorsteps and business offices.
FOH/BOH Team Member
Chick-fil-A Restaurants
05.2023 - 10.2024
- Responsible for greeting and assisting customers, taking orders, preparing food and drinks, and maintaining a clean and organized dining area. I was also responsible for handling cash and credit card transactions, and ensuring customer satisfaction
- Operated kitchen equipment to ensure high food quality and safety standards.
- Collaborated with team members to optimize workflow during peak service hours.
- Prepared food items according to Chick-fil-A recipes and guidelines, maintaining consistency.
Overnight Stock Associate
Walmart
07.2022 - 01.2023
- Maintained merchandise presentation by stocking and rotating merchandise; removing damaged or out-of-date goods; setting up, cleaning, and organizing product displays; signing and pricing merchandise
- Managed inventory organization, ensuring efficient stock placement and accessibility.
- Removed all boxes and related trash from sales floor and processed through compactors.
General Manager of Operations
Oki Escape
07.2021 - 06.2022
- Was responsible for all transactions, new hire training, customer services, cleaning, and general overseer of operations.
- Oversaw daily operations, ensuring alignment with company objectives and enhancing service delivery.
- Developed and implemented staff training programs to improve team performance and customer satisfaction.
- Enhanced customer satisfaction through effective complaint resolution and conflict management.
Dishwasher/Food Prep
Fogo Brazil
11.2019 - 05.2020
- Cleaned and stores dishes and equipment, and also helped with food preparation
- Operated industrial dishwashing equipment to maintain cleanliness and sanitation standards.
- Collaborated with kitchen staff to ensure timely availability of clean dishes and utensils.
- Implemented best practices for waste disposal, enhancing overall kitchen hygiene.
Education
High school diploma - General Studies
Kadena Highschool
Okinawa, Japan06.2022
Skills
- Customer service, Food service, Restaurant experience, Communication skills, Guest services, English, Management, Leadership
- Positive attitude
- Customer service
- Teamwork and collaboration
- Time management
- Dependable and reliable
- Problem-solving
- Order taking
Awards
Chess tournament winner, Spartan race medal
Timeline
Delivery Driver
Amazon
03.2025 - 11.2025
FOH/BOH Team Member
Chick-fil-A Restaurants
05.2023 - 10.2024
Overnight Stock Associate
Walmart
07.2022 - 01.2023
General Manager of Operations
Oki Escape
07.2021 - 06.2022
Dishwasher/Food Prep
Fogo Brazil
11.2019 - 05.2020
High school diploma - General Studies
Kadena Highschool