Justin Hale
Miami,Florida
Summary
Dedicated student interested in applying excellent communication and interpersonal skills to a sales or marketing role. Experienced in data entry and handling money. Can quickly memorize product details and build customer relationships.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
FOUR STAR CARGO
MIAMI, Florida
01.2021 - Current
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Upheld quality control policies and procedures to increase customer satisfaction.
Delivery Driver
Postmates
Miami, FL
08.2020 - 12.2020
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Handled merchandise in accordance with product handling standards.
- Navigated routes with relevant map programs and GPS systems.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
- Delivered rush merchandise on tight schedules to meet customer targets.
Education
Bachelor of Business Administration - Marketing
Florida International University
Miami, FL04-2024
Skills
- Report Generation
- Credit Card Payment Processing
- Report Creation
- Multitasking and Prioritization
Timeline
Customer Service Representative
FOUR STAR CARGO
01.2021 - Current
Delivery Driver
Postmates
08.2020 - 12.2020
Bachelor of Business Administration - Marketing
Florida International University