Justin Hale
Grovetown,GA
Summary
Driven Payroll Account Manager with a proven track record at ADP, enhancing client satisfaction through meticulous payroll management and issue resolution. Expert in regulatory and tax knowledge, with a knack for fostering professional client relationships. Achieved notable improvements in financial report integration and payroll accuracy, demonstrating exceptional problem-solving and organizational skills.
Overview
5
5
years of professional experience
Work History
Payroll Account Manager
ADP
11.2021 - 04.2024
- Coordinated with accounting teams to ensure seamless integration of payroll data into financial reports for clients.
- Improved client satisfaction by providing timely and accurate payroll services, addressing inquiries, and resolving issues promptly.
- Maintained a high level of professionalism in all client interactions, upholding the company''s reputation for quality service delivery.
- Managed multiple accounts simultaneously, ensuring accurate data input and timely processing of payroll for each client.
- Setting up P.T.O. policies, ensuring accurate time entry and pay rates.
- Assisted clients with payroll errors, system questions and tax questions.
Agent
Sitel
01.2021 - 08.2021
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Product Specialist
Shaver Preferred Motors
09.2019 - 03.2020
- Assisted with demonstrations for cars and trucks to showcase functionality.
- Supported sales representatives during client meetings by providing expert knowledge on specific features or functionalities of the given product line.
- Boosted customer retention by providing exceptional product support and addressing user concerns.
- Digital Marketing oversight.
Education
Bachelor of Science - Technical Management
DeVry University
Tinley Park, IL05.2019
Associate of Arts - Marketing
Greenville Technical College
Greenville, SC05.2013
High School Diploma -
Academy of Richmond County
Augusta, GA05.2008
Skills
- Payroll Management
- General Ledger
- Regulatory knowledge
- Tax Knowledge
- 401K Compliance
- Benefits Coordinator
- WFN Product Specialist
- Maintaining a Book of Business
- Setting up and maintaining hours and earnings codes
- Preparing Payroll, Tax and Custom type Reports
Timeline
Payroll Account Manager
ADP
11.2021 - 04.2024
Agent
Sitel
01.2021 - 08.2021
Product Specialist
Shaver Preferred Motors
09.2019 - 03.2020
Bachelor of Science - Technical Management
DeVry University
Associate of Arts - Marketing
Greenville Technical College
High School Diploma -
Academy of Richmond County
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