Nichole Quinn
Cape Coral,FL
Summary
Detail-oriented Payroll Account Manager known for exceptional employee relations and payroll accuracy. Successfully optimized payroll processes, ensuring timely resolutions and high levels of client satisfaction.
Overview
24
24
years of professional experience
Work History
Payroll Account Manager
Arch Staffing and Consulting
Miami, FL - Remote
03.2022 - Current
- Processed payroll for multiple clients, ensuring accuracy and compliance with regulations.
- Managed payroll inquiries, providing timely resolutions to employee concerns.
- Coordinated year-end tax reporting, including W-2 preparation and distribution.
- Implemented process improvements to enhance payroll efficiency and reduce errors.
- Conducted regular audits of payroll data to ensure integrity and accuracy.
- Optimized payroll processes through continuous review and analysis of procedures, recommending improvements where necessary.
- Ensured accurate calculation of employee earnings by monitoring changes in tax laws, deductions, and company policies.
- Managed multiple accounts simultaneously, ensuring accurate data input and timely processing of payroll for each client.
- Improved client satisfaction by providing timely and accurate payroll services, addressing inquiries, and resolving issues promptly.
- Maintained a high level of professionalism in all client interactions, upholding the company''s reputation for quality service delivery.
- Calculated deductions and processed payroll for employees.
- Responded to employee inquiries to provide assistance with payroll-related questions.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
Technical Support Representative
Automatic Data Processing, ADP
Liverpool, NY
04.2015 - 02.2018
- Provided technical support for software applications, resolving user issues efficiently.
- Diagnosed and troubleshot hardware and software problems, ensuring minimal downtime for clients.
- Guided users through product features to enhance user experience and productivity.
- Collaborated with cross-functional teams to identify and escalate complex technical issues.
- Mentored junior team members on best practices for customer interactions and technical troubleshooting.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Used ticketing systems to manage and process support actions and requests.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
- Developed user-friendly guides for common issues, reducing volume of support tickets.
- Assisted in rollout of new software features, ensuring customers understood and utilized them fully.
- Increased first-call resolution rates by developing comprehensive knowledge base accessible to all team members.
- Provided exceptional technical support, leading to commendation from company's senior management.
Sr. Payroll Specialist
Automatic Data Processing, ADP
Liverpool, NY
11.2012 - 03.2015
- Processed payroll for diverse client accounts, ensuring compliance with federal and state regulations.
- Implemented automated payroll solutions, enhancing efficiency and accuracy across multiple departments.
- Conducted audits of payroll data to identify discrepancies and resolve issues proactively.
- Provided training sessions for junior staff on payroll systems and best practices to improve team performance.
- Developed streamlined payroll procedures, reducing processing time while maintaining high accuracy standards.
- Adjusted tax withholdings according to employee requests while adhering to federal regulations thus avoiding penalties or fines.
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
- Played a crucial role in payroll system migration projects, contributing to the seamless transition of employee data and minimization of payroll-related issues.
- Reconciled health care benefits, tax contributions, and retirement accounts to facilitate large-scale account reconciliations.
- Maintained strict confidentiality regarding sensitive employee information while processing biweekly payrolls efficiently.
- Tracked employee vacation, sick and personal time.
- Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.
Payroll Specialist
Automatic Data Processing, ADP
Liverpool, NY
10.2001 - 10.2012
- Managed employee benefits administration and related inquiries efficiently.
- Ensured compliance with federal and state payroll regulations consistently.
- Implemented process improvements that enhanced payroll processing efficiency.
- Led initiatives to streamline payroll workflows, reducing processing time significantly.
- Provided customer service to employees regarding payroll inquiries and issues.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Resolved payroll discrepancies quickly and successfully.
- Created new hire and termination documents for payroll.
- Maintained strict confidentiality of all payroll information and records.
- Prepared year-end reports for W-2s and 1099s, ensuring accuracy and timeliness in tax filing.
- Documented and processed all garnishments for bankruptcies, student loans, and child support orders.
- Implemented direct deposit options for employees, increasing convenience and improving overall satisfaction levels.
- Oversaw the transition to a new payroll software platform, minimizing downtime during implementation phase.
Education
Hotel, Motel, And Restaurant Management
Onondaga Community College
Syracuse, NYSkills
- Employee relations
- Payroll management
- Benefits administration
- Multi-state payroll
- Payroll software proficiency
- Maintaining employee records
- Resolving discrepancies
- Employee benefits administration
- Data entry
- Payroll processing
- Report writing
- Compliance
Affiliations
The Elks Club - Lodge number 2596
Fraternal Order of Eagles - Lodge number 3957
Police Association of Cape Coral
Timeline
Payroll Account Manager
Arch Staffing and Consulting
03.2022 - Current
Technical Support Representative
Automatic Data Processing, ADP
04.2015 - 02.2018
Sr. Payroll Specialist
Automatic Data Processing, ADP
11.2012 - 03.2015
Payroll Specialist
Automatic Data Processing, ADP
10.2001 - 10.2012
Hotel, Motel, And Restaurant Management
Onondaga Community College