Justin Hall
Norwalk,IA
Summary
Accomplished Risk Manager with expertise in enhancing safety performance and fostering a collaborative culture. Experienced in identifying risk areas and implementing effective solutions, leveraging strong communication skills and organizational techniques to drive continuous improvement and operational excellence.
Overview
17
17
years of professional experience
Work History
General Manager
Pin High Sports Bar
Norwalk, IA
04.2025 - Current
- Oversaw all aspects of business operations to ensure efficiency. of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Oversaw daily operations to ensure smooth bar and restaurant service.
- Managed staff scheduling and training for optimal team performance.
- Developed and implemented operational policies that improved customer experience and satisfaction.
- Coordinated inventory management and supplier relationships to maintain optimal stock levels.
- Monitored financial performance and controlled expenses within budget guidelines.
- Led marketing initiatives to promote events and attract customers to the venue.
- Fostered a positive work environment through effective communication and teamwork.
- Monitored monthly sales data to assess business performance. to generate reports for business development planning.
- Built and maintained loyal, long-term customer relationships through effective account management.
Senior Quality Assurance Administrator
Wells Fargo & Company
West Des Moines, IA
09.2022 - 10.2025
- Conducted comprehensive reviews of executive resolution transactions and case evaluations to ensure accuracy and compliance.
- Monitored quality assurance programs to identify gaps and assess risks effectively.
- Reviewed systems for compliance with internal standards and government regulations, identifying areas for improvement.
- Escalated key maintenance errors identified during scoring processes, ensuring timely resolutions.
- Made final scoring decisions on disputes impacting quality metrics.
- Provided feedback on material deficiencies to facilitate prompt resolution of inconsistencies.
- Interacted with staff and business partners to foster teamwork and departmental effectiveness.
- Mentored less experienced staff, facilitating their professional development.
Quality Assurance Analyst
Wells Fargo & Company
West Des Moines, IA
02.2020 - 09.2021
- Executed comprehensive reviews of executive resolution transactions, maintaining accuracy above 98%.
- Evaluated programs for compliance with internal policies and government regulations, ensuring adherence to standards.
- Identified risks and problem areas, delivering actionable insights that facilitated targeted improvements.
- Conducted assessments and generated reports that highlighted key findings for strategic decision-making.
- Collaborated with leadership to discuss assessment outcomes and strategic recommendations.
- Communicated quality of processes and transactions to ensure transparency.
- Provided feedback on identified deficiencies, highlighting inconsistencies for remediation.
- Mentored junior staff, fostering professional development and knowledge sharing.
Executive Resolution Specialist
Wells Fargo & Company
West Des Moines, IA
06.2018 - 02.2020
- Managed case pipeline of 10 to 80, facilitating refunds and remediation claims to support customer recovery efforts.
- Logged and researched escalated, urgent regulatory complaints to ensure timely resolution and compliance.
- Collaborated with operational risk, quality assurance, and legal departments for accurate customer resolutions.
- Conducted investigations to identify issues and partnered with internal teams for resolution.
- Reviewed new correspondences and existing cases to pinpoint trends and provide comprehensive feedback.
- Drafted resolution letters and communicated outcomes to customers and third parties, enhancing clarity and customer satisfaction.
- Performed peer reviews on team members' cases for compliance with regulatory lending standards.
- Uploaded documents to a regulatory customer portal requiring specialized handling.
Mortgage Loan Processor
Wells Fargo Home Mortgage
West Des Moines, IA
08.2016 - 06.2018
- Assessed clients' loan needs and financial histories, guiding them through the application process.
- Coordinated a loan application pipeline, ensuring reports were completed and submitted on schedule.
- Verified and cleared underwriting conditions for timely loan file submission.
- Inspected loan documentation, correcting discrepancies to ensure accuracy.
- Communicated with customers in person and via phone to resolve inquiries and process transactions.
- Guided clients through understanding loan terms and requirements. on guidelines and adjustments related to loan contracts and packages.
- Gathered property appraisals, surveys, and tax records to maintain updated mortgage files.
- Maintained confidentiality of submitted information according to established release guidelines.
Mortgage Loan Assistant
Wells Fargo Home Mortgage/Contractor
West Des Moines, IA
03.2016 - 08.2016
- Analyzed applicants' financial statuses, including credit and property evaluations, to assess loan feasibility.
- Verified applicant information via consultations with credit bureaus and relevant businesses, facilitating informed lending decisions.
- Ensured application and paperwork accuracy through detailed compliance checks, minimizing processing delays.
- Reviewed and corrected loan documentation errors promptly, enhancing overall submission quality.
- Organized and submitted completed loan packages to ensure efficient processing.
- Secured submitted information by adhering to established confidentiality and release guidelines.
Food Service Supervisor
Hy-Vee
West Des Moines, IA
07.2009 - 10.2015
- Supervised daily operations in high-volume food service environments.
- Oversaw $1 million in sales, ensuring financial targets were met in 2014 and 2015.
- Directed teams of 10-50 employees in implementing operational methods and procedures, enhancing service delivery.
- Trained staff on food safety and service standards, ensuring compliance.
- Monitored food storage, handling, and preparation to uphold health standards.
- Maintained inventory of supplies, equipment, and food items for operations.
- Developed and managed business plans that increased food and beverage sales profitability.
- Collaborated with vendors to secure competitive pricing and product quality.
Education
High School Diploma -
Bondurant-Farrar High School
Bondurant, IA05-1995
Some College (No Degree) - Business Management
Columbia College
Columbia, MOSkills
- Business operations oversight
- Project management
- Quality assurance
- Data analysis
- Stakeholder engagement
- Issue resolution
- Organizational prioritization
- Fast-paced time management
- Cross-level collaboration
- Team collaboration
- Analytical thinking and attention to detail
- Verbal and written communication
- Problem solving
- Intermediate Microsoft Office skills
Timeline
General Manager
Pin High Sports Bar
04.2025 - Current
Senior Quality Assurance Administrator
Wells Fargo & Company
09.2022 - 10.2025
Quality Assurance Analyst
Wells Fargo & Company
02.2020 - 09.2021
Executive Resolution Specialist
Wells Fargo & Company
06.2018 - 02.2020
Mortgage Loan Processor
Wells Fargo Home Mortgage
08.2016 - 06.2018
Mortgage Loan Assistant
Wells Fargo Home Mortgage/Contractor
03.2016 - 08.2016
Food Service Supervisor
Hy-Vee
07.2009 - 10.2015
High School Diploma -
Bondurant-Farrar High School
Some College (No Degree) - Business Management
Columbia College