Justin Hannah
Central Hudson Gas & Electric Corp.
Hyde Park
13
years of professional experience
Customer-focused professional with expertise in conflict resolution, communication, and problem-solving. Delivers exceptional service and fosters team collaboration to adapt to evolving needs. Committed to achieving customer satisfaction and organizational objectives through reliable and proactive support.
Work History
Collector
2 Years 10 Months- Communicated with customers to clarify outstanding balances and establish payment plans.
- Resolved disputes by investigating account discrepancies and implementing effective solutions.
- Documented customer interactions in SAP system to ensure accurate account management.
- Terminate/Disconnect service for customers when unable to receive payment or agree to a payment plan.
Customer Support Assistant
2 Months- Assisted customers promptly via phone and email inquiries, ensuring timely resolution of issues.
- Resolved customer concerns using company resources and tools, enhancing overall customer satisfaction.
- Recorded customer interactions in SAP database, supporting efficient follow-up and service continuity.
Customer Service Representative
1 Year 3 Months- Assisted customers with inquiries on energy services and billing, ensuring prompt resolution of issues.
- Resolved service complaints by coordinating effectively with technical teams and field staff, enhancing customer satisfaction.
- Provided detailed information on account specifics and energy-saving programs, supporting customer decision-making.
Contact Center Specialist
11 Months- Assisted members with account inquiries and transaction processing to ensure accurate and timely resolution.
- Resolved customer issues through effective communication and problem-solving, enhancing customer satisfaction.
- Managed high call volumes while upholding quality service standards, contributing to overall team performance.
Clerk/Typist
6 Years 9 Months- Operated office equipment, including printers and scanners, to produce accurate and timely documents.
- Maintained organized filing systems for efficient retrieval of records and documents.
- Operated office equipment, including printers and scanners, for document reproduction.
- Organized and maintained electronic and physical legal files to ensure compliance and accessibility.
Education
High School Diploma
Skills
Account Management
Payment Processing
Dispute Resolution
SAP Documentation
Delinquent Account Management
Customer Communication
Call Center Experience
Customer Research
Data Entry
Critical Thinking
Active Listening
Client Support
Timeline
Collector
Central Hudson Gas & Electric Corp.
11.2023 - CurrentRead More
Customer Support Assistant
Central Hudson Gas & Electric Corp.
09.2023 - 11.2023Read More
Customer Service Representative
Central Hudson Gas & Electric Corp.
06.2022 - 09.2023Read More
Contact Center Specialist
Hudson Valley Credit Union
07.2021 - 06.2022Read More
Clerk/Typist
Dutchess County Clerk
08.2013 - 05.2020Read More
Franklin D. Roosevelt High School
High School Diploma
Read More