Antonio Young
Chesapeke,VA
Overview
9
9
years of professional experience
Work History
Collector
Comsumer Portfolio Services
Chesapeake , va
01.2025 - Current
- Conducted phone calls to customers regarding outstanding balances and payment options.
- Managed customer accounts to facilitate timely payment collections.
- Documented interactions and updated account information in the database.
- Collaborated with team members to resolve customer disputes effectively.
Collections Specialist II
Cox Communications
Chesapeake , va
07.2019 - 12.2024
- Reviewed account histories to identify patterns in late payments and issues.
- Collaborated with team members to develop improved collection strategies.
- Documented all interactions with clients for accurate record-keeping purposes.
- Communicated effectively with clients to clarify payment terms and agreements.
- Managed customer accounts to ensure timely payments and resolve disputes.
Customer Service Representative
Portfolio Recovery Associates
Norfolk, va
05.2016 - 07.2019
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Managed inbound and outbound calls to collect outstanding debts.
- Negotiated payment arrangements with customers to resolve accounts.
- Documented customer interactions in the collections software system.
- Reviewed account information to assess payment history and status.
Education
Bachelor of Science - Communications
Old Dominion University
Norfolk, VA12-2026
Associate of Science - Social Sciences
Tidewater Community College
Norfolk, VA05-2019
Skills
- Effective communication
- Customer service
- Project management
- Data analysis
- Conflict resolution
- Team collaboration
- Account management
- Problem solving
- Time management
- Billing and collections best practices
- Collections process improvement
- Call center background
- Payment acceptance
- Skip tracing
- Account reviews
- Repayment negotiations
- Cybersecurity frameworks
- Malware analysis
- Data loss prevention
- Skilled in Python
- Skilled in Linux
- Skilled in SQL
Timeline
Collector
Comsumer Portfolio Services
01.2025 - Current
Collections Specialist II
Cox Communications
07.2019 - 12.2024
Customer Service Representative
Portfolio Recovery Associates
05.2016 - 07.2019
Bachelor of Science - Communications
Old Dominion University
Associate of Science - Social Sciences
Tidewater Community College