Luisa Howell
St Louis,MO
Summary
Dynamic and results-driven Collector with US Bank, adept at debt negotiation and recovery. Proven track record in establishing effective repayment plans while maintaining quality service standards. Bilingual in Spanish, I excel in customer relationship management and dispute resolution, ensuring compliance with regulations and fostering positive customer interactions.
Overview
12
12
years of professional experience
Work History
Collector
US Bank
St Louis, MO
03.2013 - Current
- Developed strong relationships with customers to facilitate payment collections.
- Arrange for debt repayment by helping customers establish a repayment plan.
- Utilize the inbound and outbound dialer system.
- Document payment promises and reason for delinquency.
- Adhere to bank regulations to protect customers from unfair practices.
- Maintain quality assurance standards.
- Helped customer with payment disputes by obtaining information and forwarding it to the dispute department.
Education
Bachelor of Arts - Social Work
University of Missouri
St Louis12-1995
Skills
- Debt negotiation and recovery
- Assist customers with setting up a payment plan
- Payment processing
- Customer relationship management
- Maintain quality service standards
- Documentation
- Dispute resolution
- Dialer system usage
- Data Entry skills
- Type 45 WPM
- Time management abilities
- Attention to detail
- Adaptability and flexibility
- Basic mathematics
- Fluent in Spanish
- Proficiency in Windows and Outlook
- Effective communication
- Multitasking
Timeline
Collector
US Bank
03.2013 - Current
Bachelor of Arts - Social Work
University of Missouri