Summary
Overview
Work History
Education
Skills
Timeline
Generic

Renee Decastro

Budd Lake,NJ

Summary

Dynamic and results-driven Collector with a proven track record at Aqua Fresca & Java, excelling in payment negotiation and conflict resolution. Achieved monthly collection targets through effective communication and relationship management, consistently identifying delinquent accounts and securing favorable payment terms. Skilled in account reconciliation and adept at resolving customer inquiries.

Overview

27
27
years of professional experience

Work History

Collector

Aqua Fresca & Java
East Hanover, NJ
04.2022 - 02.2025
  • Assisted customers with inquiries regarding billing statements and account status.
  • Achieved monthly collection targets through effective negotiation techniques.
  • Identified delinquent accounts and contacted debtors to negotiate payment terms.

Home Care Provider

Thomas Family Home
Paterson, NJ
03.1998 - 08.2015
  • Documented patient status and reported changes in care needs.
  • Provided transportation to medical appointments and errands.
  • Maintained accurate records of patient care services provided.
  • Assisted patients with personal care to alleviate burden on family members.
  • Administered prescribed medications under direction from physician.
  • Assisted clients with bathing, dressing and incontinence care.
  • Provided companionship through conversation and recreational activities.
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
  • Conducted regular assessments to identify any changes in the client's condition or needs.
  • Coordinated with other healthcare professionals to ensure continuity of care.
  • Planned optimal meals based on established nutritional plans.
  • Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
  • Helped client with medication self-administration.
  • Reported concerns to nurse supervisor to promote optimal care.

Education

High School Diploma -

Passaic County Technical H.S.
Wayne, NJ
06-1981

Skills

  • Account reconciliation
  • Payment negotiation
  • Debt collection
  • Billing inquiries
  • Customer relationship management
  • Financial reporting
  • Conflict resolution
  • Effective communication
  • Communication skills
  • Problem solving

Timeline

Collector

Aqua Fresca & Java
04.2022 - 02.2025

Home Care Provider

Thomas Family Home
03.1998 - 08.2015

High School Diploma -

Passaic County Technical H.S.

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