Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Justin Harman

Las Vegas,NV

Summary

Dynamic and results-oriented Service Manager with over 13 years of experience in retail operations, team leadership, and customer service within the grocery and hospitality sectors. Expertise in staff development, conflict resolution, and enhancing customer satisfaction drives a commitment to operational excellence and compliance. Proven track record of effectively managing front-end operations, implementing company standards, and cultivating high-performing teams. Passion for elevating the customer experience while consistently achieving sales targets and fostering a positive work environment.

Overview

17
17
years of professional experience

Work History

Service Manager

Sprouts Farmers Market Inc, Grocery
05.2022 - Current
  • Supervise front-end operations including cashiers, courtesy clerks, self-checkout, ensuring a smooth and efficient customer experience.
  • Lead, coach, and develop team members to maintain high standards of service, professionalism, and productivity.
  • Resolve customer concerns and escalations promptly, maintaining a positive shopping experience.
  • Ensure compliance with company policies, procedures, and merchandising standards.
  • Support store leadership in daily operations, including opening/closing, cash handling, and loss prevention.
  • Monitor labor, scheduling, and productivity to meet operational goals.
  • Drive membership and promotional sign-ups, such as the Sprouts app and Sprouts Rewards.
  • Collaborate with department managers to maintain cleanliness, organization, and safety across the store.

Jewel of the Desert Productions

Operations Manager
06.2008 - Current
  • Supervised employee productivity and optimized procedures to reduce business costs.
  • Recruited and trained individuals to optimizing forms of proficiency and output.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties

88M Motor Transport Operator

United States National Guard
03.2011 - 03.2013
  • Operate all wheel vehicles and equipment over varied terrain and roadways
  • Manage load, unload and safety of personnel being transported
  • Oversee and check proper loading and unloading of cargo on vehicles and trailers
  • Employ convoy defense techniques
  • Prepare vehicle for movement/shipment by air, rail or vessel.
  • Promoted to E4 Specialist

Education

Certification - Phlebotomy

Phlebotomy Learning Center of Las Vegas
09.2015

Certification - Emergency Medical Technician

College of Southern Nevada
12.2010

High School Diploma -

Las Vegas High School
06.2007

Skills

  • Staff Management
  • Project Management
  • Sales and Marketing
  • Strategic Planning
  • Team Leadership and Staff Development
  • Training and Development
  • Conflict Resolution
  • Multitasking in Fast-Paced Environment
  • Safety and compliance awareness
  • Promotional and Loyalty Program Engagement

Accomplishments

  • As a store, we scored 97% on the PCR audit and won the Food Safety award twice for most consecutive green Ecolab visits.

Timeline

Service Manager

Sprouts Farmers Market Inc, Grocery
05.2022 - Current

88M Motor Transport Operator

United States National Guard
03.2011 - 03.2013

Jewel of the Desert Productions

Operations Manager
06.2008 - Current

Certification - Emergency Medical Technician

College of Southern Nevada

High School Diploma -

Las Vegas High School

Certification - Phlebotomy

Phlebotomy Learning Center of Las Vegas

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