JUSTIN HARTER
CHESTERFIELD,VA
Summary
- Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
- Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings a positive attitude and commitment to continuous learning and growth.
Overview
5
5
years of professional experience
Work History
Sales Associate
Tailored Brands Inc.
05.2023 - 08.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges, and refunds by store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction through exceptional service, promptly addressing concerns, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Customer Service Representative
Zzaam Fresh Korean Grill
12.2021 - 08.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Lifeguard
Swim Metro Management
05.2019 - 08.2021
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Responded to emergency situations in a timely, efficient manner.
- Participated in ongoing professional development opportunities to stay current on best practices in lifeguarding and water safety education.
Education
Bachelor of Science - Cybersecurity
Old Dominion University
Norfolk, VA05-2026
Skills
- Network security
- Vulnerability assessment
- Incident response
- Customer service
- Data analysis
- Team collaboration
- Problem-solving
- Critical thinking
- Teamwork and collaboration
- Listening skills
- Excellent people skills
Timeline
Sales Associate
Tailored Brands Inc.
05.2023 - 08.2024
Customer Service Representative
Zzaam Fresh Korean Grill
12.2021 - 08.2023
Lifeguard
Swim Metro Management
05.2019 - 08.2021
Bachelor of Science - Cybersecurity
Old Dominion University
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