Brendan Hopkins
Camas,WA
Summary
Dynamic professional with a proven track record at Best Buy and Komprise, adept in Network Security and delivering exceptional customer service. Excelled in creating engaging content for Eastern Washington University, enhancing online presence. Skilled in Java, with a knack for solving complex challenges and driving customer satisfaction.
Overview
6
6
years of professional experience
Work History
Sales Associate
Best Buy
04.2023 - 02.2024
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Software Intern
Komprise
06.2022 - 08.2022
- Delivered project reports and milestone updates to supervisor.
- Shadowed team members to learn new tasks and how to appropriately handle technical issues.
- Documented technical workflows and knowledge to educate newly hired employees.
- Handled scripting tasks for debugging and automation.
- Created diagnostics pages to evaluate total storage used for the given month.
- Sat in on design team and planning meetings.
Media Marketing Specialist
Eastern Washington University
07.2018 - 09.2019
- Conducted interviews with students, faculty, and the school president during intramural events and special occasions, capturing engaging content for the school's YouTube channel.
- Edited and produced high-quality videos, ensuring professional standards and timely uploads to enhance the school's online presence.
- Designed visually appealing posters and promotional materials for various school events, utilizing graphic design software to attract and inform students.
- Managed and maintained the school's YouTube channel, including video uploads, metadata optimization, and audience engagement to increase viewership and participation in school activities.
Deli Clerk
QFC
03.2018 - 08.2018
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Learned other teammates' work tasks to train as backup.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Greeted customers at counter to fulfill requests and answer questions.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
Education
Bachelor of Science - Computer Science
Eastern Washington University
Cheney, WA06.2024
Skills
- Java
- Network Security
- Network Administration
- Ethical Hacking
- Risk Assessment
- Amazon Web Services (AWS)
- Security Operations
- Wireshark
- Penetration Testing
- Wireshark
- Operating Systems
- Programming
Timeline
Sales Associate
Best Buy
04.2023 - 02.2024
Software Intern
Komprise
06.2022 - 08.2022
Media Marketing Specialist
Eastern Washington University
07.2018 - 09.2019
Deli Clerk
QFC
03.2018 - 08.2018
Bachelor of Science - Computer Science
Eastern Washington University
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