Summary
Overview
Work History
Education
Skills
Timeline
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Justin Hicks

Summary

Knowledgeable and dedicated customer service professional with extensive experience within the Automotive industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

17
17
years of professional experience

Work History

Co-Founder

H&H Craft Farm
02.2008 - Current
  • Established foundational processes for business operations.
  • Conducted target market research to scope out industry competition and identify advantageous trends.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Networked with other businesses and customers to increase sales opportunities and contacts.
  • Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.

Service Advisor

Chrysler Dodge Jeep Ram
02.2022 - 03.2025
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed timely and effective replacement of damaged or missing products.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Service Advisor

Parks Motors
02.2019 - 03.2022
  • Managed timely and effective replacement of damaged or missing products.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Service Advisor

Darrell Waltrip Honda
07.2015 - 09.2018
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Trained staff on operating procedures and company services.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Maintained up-to-date knowledge of product and service changes.

Service Advisor

Hyundai
05.2016 - 04.2018
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Trained new personnel regarding company operations, policies and services.

Education

Associate of Applied Science - ELECTRICAL, DIAGNOSIS, REPAIR, DRIVEABILITY

Universal Technical Institute
Avondale, AZ
07-2005

Skills

  • Vehicle assessment
  • Records management
  • Mechanical aptitude
  • Customer relationship management

Timeline

Service Advisor

Chrysler Dodge Jeep Ram
02.2022 - 03.2025

Service Advisor

Parks Motors
02.2019 - 03.2022

Service Advisor

Hyundai
05.2016 - 04.2018

Service Advisor

Darrell Waltrip Honda
07.2015 - 09.2018

Co-Founder

H&H Craft Farm
02.2008 - Current

Associate of Applied Science - ELECTRICAL, DIAGNOSIS, REPAIR, DRIVEABILITY

Universal Technical Institute

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Justin Hicks