Justin Hilaire
Hempstead,USA
Summary
A reliable and motivated information systems graduate seeking to further my knowledge and experience in IT related workflows. Amiably replies to all customer queries and consistently resolves client issues.
Overview
2
2
years of professional experience
Work History
IT Support Specialist
Jamaica hospital medical center
New York, USA
07.2024 - Current
- Manage hospital ticketing system, resolve issues, and perform escalations when necessary.
- Manage access-related issues for hospital staff accounts.
- Provided technical support to clients via phone, email, and remote access.
- Maintained an inventory of all IT equipment in the organization.
Front Desk Reception
Jamaica hospital medical center
New York, USA
07.2022 - 06.2024
- Update and manage patient information through hospital database, EPIC
- Issue passes for visitation of patients and appointments
- Handle customer service over the phone
- Offer tech assistance for access and registration for medical records
Education
Bachelor’s - information systems
Stony brook University
12.2023
Skills
- SQL
- Ticketing systems
- Active Directory
- Microsoft Azure
- Office 365 applications
- End-user support
- Mac , IOS , Android, and Windows
Timeline
IT Support Specialist
Jamaica hospital medical center
07.2024 - Current
Front Desk Reception
Jamaica hospital medical center
07.2022 - 06.2024
Bachelor’s - information systems
Stony brook University