Justin Hoefs
Alexandria,VA
Summary
Information Technology student pursuing an Associate of Applied Science in Information Technology with hands-on coursework in computer hardware, operating systems, networking, and systems infrastructure. U.S. Army veteran and former Human Intelligence Collector with experience analyzing information, maintaining detailed documentation, safeguarding sensitive information, and operating in mission-critical environments. Developing practical skills in computer networking, Windows operating systems, hardware, and technical troubleshooting. Seeking an IT internship to apply technical knowledge, problem-solving abilities, and professional experience while continuing to develop systems administration and IT support skills.
Overview
17
17
years of professional experience
Work History
E-Commerce Specialist
Giant Food
Alexandria, VA
01.2023 - 08.2025
- Fulfilled online customer orders using handheld devices and digital order management systems while maintaining accuracy and meeting deadlines.
- Resolved inventory discrepancies, product substitutions, and order issues to ensure accurate and timely fulfillment.
- Assisted customers with order-related questions and provided solutions to resolve service issues.
Human Intelligence Collector (35M)
U.S. Army
Fort Drum, NY
10.2008 - 10.2011
- Collected, analyzed, and evaluated information to support operational planning and decision-making.
- Conducted interviews and developed rapport with diverse individuals to gather critical information in high-pressure environments.
- Prepared detailed intelligence reports, ensuring information was accurate, organized, and delivered within established deadlines.
- Safeguarded sensitive and classified information while adhering to strict security procedures and access requirements.
- Deployed to Afghanistan in support of Operation Enduring Freedom, conducting intelligence collection and reporting in a mission-critical environment.
Education
Associate of Applied Science - Information Technology
Northern Virginia Community College
Annandale, VA06-2027
Skills
- Windows Operating Systems
- Computer Hardware
- Hardware & Software Troubleshooting
- Computer Networking
- Network Troubleshooting
- TCP/IP
- Technical Documentation
Awards
- Afghanistan Campaign Medal
- Army Commendation Medal
- Army Achievement Medal
- Army Good Conduct Medal
- Combat Action Badge
Timeline
E-Commerce Specialist
Giant Food
01.2023 - 08.2025
Human Intelligence Collector (35M)
U.S. Army
10.2008 - 10.2011
Associate of Applied Science - Information Technology
Northern Virginia Community College