JUSTIN HOFFEND
Las Vegas,NV
Summary
Poised sales and guest services member with a commitment to guest/client satisfaction. Well-versed in mitigating customer irritability with prompt service and diplomatic communication. Energetic and able to adapt to high-pressure, dynamic situations.
Overview
4
4
years of professional experience
Work History
Corporate Sales Executive
Las Vegas Desert Dogs
2023.07 - Current
- On average, make 50-60 outbound calls and over 100 touchpoints per day to acquire new business.
- Utilize Hubspot CRM tools to ensure effective list management, streamline sales processes, improve efficiency, and target desirable leads for new business.
- Conduct thorough needs analysis to understand client requirements and tailor solutions accordingly.
- Negotiate sales contracts and successfully close deals for season tickets and group sales, securing favorable terms for the company.
- Build trust and strong client relationships by providing exceptional post-sale support, and promptly addressing concerns and issues to ensure customer satisfaction.
- Collaborate with marketing and team operations to plan ticket promotions, coordinate autograph sessions, meet-and-greets, and facilitate player/fan interactions.
- Attend various local networking events, such as Ahern NFL Charity Mixer, Las Vegas Hospitality Association Mixer, and UNLV Alumni Foundation event, to engage prospective clients actively seeking new business opportunities.
- On-call game day to provide exceptional service and handle any day-of requests or issues for group sales and season ticket members.
- Mastery of AXS back office ticketing system.
Assistant Golf Professional
Bali Hai Golf Club
2022.05 - Current
- Provide quality service, overseeing and assisting with golf shop operations and participate in driving revenue and programming efforts, through "Beat the Pro" initiatives and reservation sales.
- Won top sales award 7x - as Top Dog Salesperson for "Beat the Pro" initiative, bringing in an average of $34,000/month.
- Generated $257,748.00 in tee time sales in one year.
- Mastered EZ Links reservation system used for keeping track of golfer profile information/past rounds or contact notes, reservations, revenue tracking, merchandise inventory, and tee sheet generation.
- Coordinates with outside service personnel, to include Starters and Marshalls for a more efficient course operation and pleasant guest experience.
- Promote game of golf and Club by offering high level of professionalism and service, whether in person or over the phone.
Assistant Golf Professional
The Revere Golf Club
2021.09 - 2022.05
Guest Services Staff Member
TopGolf
2020.03 - 2021.09
- Work fast-paced front desk operations at busy TopGolf Flagship Las Vegas facility
- Greet every visitor approaching the front desk with a positive demeanor, while managing check-in process using "game and bay" assignment system
- Assist guests by providing information on TopGolf rules and providing instructions/demos of the many game modes available
- Improved efficiency of guest services closing procedures
- Responsible for training new hires
Education
Business Administration
University of Nevada - Las Vegas
Las Vegas, NVInnovation/Computer Science
University of Colorado At Colorado Springs
Colorado Springs, COHigh School Diploma -
Faith Lutheran High School
Las Vegas, NV05.2017
Skills
- Hospitality front-line guest service expertise
- Exceptional time management
- Training and mentoring
- Likable and authentic with customers
- Problem-solving skills
- Conflict resolution/de-escalation
- Supportive of team members and sharing of knowledge
- Tech savvy and experienced in Microsoft Office products
Timeline
Corporate Sales Executive
Las Vegas Desert Dogs
2023.07 - Current
Assistant Golf Professional
Bali Hai Golf Club
2022.05 - Current
Assistant Golf Professional
The Revere Golf Club
2021.09 - 2022.05
Guest Services Staff Member
TopGolf
2020.03 - 2021.09
Business Administration
University of Nevada - Las Vegas
Innovation/Computer Science
University of Colorado At Colorado Springs
High School Diploma -
Faith Lutheran High School
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