JUSTIN HOFFEND
Las Vegas,NV
Summary
Poised sales and guest services member with a commitment to guest/client satisfaction. Well-versed in mitigating customer irritability with prompt service and diplomatic communication. Energetic and able to adapt to high-pressure, dynamic situations.
Overview
4
4
years of professional experience
Work History
Corporate Sales Executive
Las Vegas Desert Dogs
Las Vegas
07.2023 - Current
- On average, make 50-60 outbound calls and over 100 touchpoints per day to acquire new business.
- Utilize Hubspot CRM tools to ensure effective list management, streamline sales processes, improve efficiency, and target desirable leads for new business.
- Conduct thorough needs analysis to understand client requirements and tailor solutions accordingly.
- Negotiate sales contracts and successfully close deals for season tickets and group sales, securing favorable terms for the company.
- Build trust and strong client relationships by providing exceptional post-sale support, and promptly addressing concerns and issues to ensure customer satisfaction.
- Collaborate with marketing and team operations to plan ticket promotions, coordinate autograph sessions, meet-and-greets, and facilitate player/fan interactions.
- Attend various local networking events, such as Ahern NFL Charity Mixer, Las Vegas Hospitality Association Mixer, and UNLV Alumni Foundation event, to engage prospective clients actively seeking new business opportunities.
- On-call game day to provide exceptional service and handle any day-of requests or issues for group sales and season ticket members.
- Mastery of AXS back office ticketing system.
Assistant Golf Professional
Bali Hai Golf Club
Las Vegas, NV
05.2022 - Current
- Provide quality service, overseeing and assisting with golf shop operations and participate in driving revenue and programming efforts, through "Beat the Pro" initiatives and reservation sales.
- Won top sales award 7x - as Top Dog Salesperson for "Beat the Pro" initiative, bringing in an average of $34,000/month.
- Generated $257,748.00 in tee time sales in one year.
- Mastered EZ Links reservation system used for keeping track of golfer profile information/past rounds or contact notes, reservations, revenue tracking, merchandise inventory, and tee sheet generation.
- Coordinates with outside service personnel, to include Starters and Marshalls for a more efficient course operation and pleasant guest experience.
- Promote game of golf and Club by offering high level of professionalism and service, whether in person or over the phone.
Assistant Golf Professional
The Revere Golf Club
Henderson, NV
09.2021 - 05.2022
Guest Services Staff Member
TopGolf
Las Vegas, NV
03.2020 - 09.2021
- Work fast-paced front desk operations at busy TopGolf Flagship Las Vegas facility
- Greet every visitor approaching the front desk with a positive demeanor, while managing check-in process using "game and bay" assignment system
- Assist guests by providing information on TopGolf rules and providing instructions/demos of the many game modes available
- Improved efficiency of guest services closing procedures
- Responsible for training new hires
Education
Business Administration
University of Nevada - Las Vegas
Las Vegas, NVInnovation/Computer Science
University of Colorado At Colorado Springs
Colorado Springs, COHigh School Diploma -
Faith Lutheran High School
Las Vegas, NV05.2017
Skills
- Hospitality front-line guest service expertise
- Exceptional time management
- Training and mentoring
- Likable and authentic with customers
- Problem-solving skills
- Conflict resolution/de-escalation
- Supportive of team members and sharing of knowledge
- Tech savvy and experienced in Microsoft Office products
Timeline
Corporate Sales Executive
Las Vegas Desert Dogs
07.2023 - Current
Assistant Golf Professional
Bali Hai Golf Club
05.2022 - Current
Assistant Golf Professional
The Revere Golf Club
09.2021 - 05.2022
Guest Services Staff Member
TopGolf
03.2020 - 09.2021
Business Administration
University of Nevada - Las Vegas
Innovation/Computer Science
University of Colorado At Colorado Springs
High School Diploma -
Faith Lutheran High School