Summary
Overview
Work History
Education
Skills
Timeline
Generic

Justin Hollenhead

Waynesboro,VA

Summary

Dynamic operations professional with extensive experience at Amazon, excelling in shipping coordination and quality assurance. Achieved a 25% increase in customer orders while mentoring teams and optimizing workflows. Skilled in problem-solving and training, I am committed to enhancing operational efficiency and fostering a collaborative work environment.

Overview

4
4
years of professional experience

Work History

Flow Process Assistant

Amazon
Fishersville, Virginia
09.2025 - Current
  • Strategically balanced pick, pack, and dock operations to consistently achieve ALPS goals while maintaining efficient workflow across all departments
  • Monitored and adjusted pick paths to ensure compliance with OM and CF-Flow published standards, maximizing operational efficiency
  • Coordinated timely implementation of multi-batches into scanners while maintaining strict adherence to backlog standards across all paths
  • Proactively identified and communicated potential plan discrepancies that could impact backlog standards, enabling quick resolution
  • Managed CPT prioritization and execution, ensuring all time-sensitive shipments were processed according to schedule
  • Maintained consistent workflow through strategic resource allocation and real-time process adjustments • Collaborated with operations management to optimize pick path configurations and enhance overall productivity
  • Conducted regular audits to verify pick path alignment with published plans, implementing corrections as needed

Lead Process Assistant

Amazon
Fishersville, Virginia
11.2023 - 04.2024
  • Monitor daily operations, reviewing records and metrics to ensure performance goals are met
    and identifying strategies for improvement.
  • Oversee quality control, identifying inconsistencies and malfunctions to maintain high
    operational standards.
  • Conduct periodic maintenance checks on equipment to minimize disruptions in shipping
    operations.
  • Deliver training for new employees, emphasizing company policies, procedures, and quality
    standards.
  • Lead and mentor teams of 24 CPT chasers, 4 VAST Quality AA’s, 5 Shipping Clerks, 4 Area
    Managers, and 3 Operations Managers in Ship Dock standard work.
  • Participate in team meetings to provide input on process improvement initiatives.
  • Manage time efficiently to meet daily operational deadlines and ensure smooth workflow.
  • Worked in various manufacturing shifts to understand process challenges and identify potential
    improvements.
  • Supported staff in understanding changes and implementing more efficient processes.
  • Coached production leads on lean manufacturing practices, problem identification, and solution
    implementation.
  • Documented time and cost-related solutions to maximize production efficiency.
  • Monitored merchandise shipping, verifying documents, and responding to issues such as
    damaged items or shortages

Ship Clerk

Amazon
Republic, Missouri
10.2022 - 10.2023
  • Successfully processed 500+ Critical Pull Time (CPT) customer orders, ensuring timely
    shipment.
  • Reduced rolled freight by 8%, resulting in a 25% increase in customer orders.
  • Saved the company an average of $9,000 per week by preventing the need for costly re-slam
    operations, amounting to $2,250 per shift.
  • Trained and mentored 15 CPT chasers, 8 TDR Associates, 3 Area Managers, and 1 Operations
    Manager in Ship Dock standard work

Ship Dock Associate

Amazon
Springfield, Missouri
11.2021 - 10.2022
  • Staged products for shipment and ensured proper labeling and documentation to avoid shipment
    delays.
  • Directed warehouse team to efficiently stock merchandise, pull orders, and prepare freight for
    shipment.
  • Maintained smooth dock operations, adhering to safety and handling procedures to minimize
    inventory damage.
  • Ensured accurate tracking of parcel movement and updated records with handheld scanners and
    production sheets.

Education

Walker Valley High School
Cleveland, TN

Skills

  • Operations Management
  • Shipping Coordination & Freight Labeling
  • Quality Control & Assurance
  • Training & Development
  • Personnel Scheduling & Staff Motivation
  • Safety & Compliance
  • Data Entry & Analytical Planning
  • Problem Solving & Critical Thinking
  • Workflow optimization

Timeline

Flow Process Assistant

Amazon
09.2025 - Current

Lead Process Assistant

Amazon
11.2023 - 04.2024

Ship Clerk

Amazon
10.2022 - 10.2023

Ship Dock Associate

Amazon
11.2021 - 10.2022

Walker Valley High School

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