Rezaul Islam
Detroit,USA
Summary
Operations leader with 4+ years of experience at Amazon leading high-volume fulfillment operations and managing cross-functional workflows across multiple departments. Currently serving as a Flow Process Assistant, overseeing end-to-end operations and making real-time business decisions impacting safety, quality, and productivity for 60–100+ associates per shift. Proven ability to drive process improvements, optimize labor allocation, and partner with Safety, HR, and Operations teams to meet customer delivery targets. Strong focus on team development, operational excellence, and customer obsession.
Overview
7
7
years of professional experience
Work History
Process Assistant (Flow)
Amazon FC
Detroit, MI
04.2024 - Current
- Lead and oversee multi-department operations (3+ departments), managing workflow, staffing, and priorities to meet daily production and customer delivery goals.
- Supervise and develop 70–100+ associates per shift, driving performance in safety, quality, productivity, and attendance.
- Make real-time business decisions on labor allocation, volume flow, and backlog management to optimize throughput and minimize delays.
- Drive performance through data analysis (rates, backlog, CPTs, dwell time) using tools like Excel and QuickSight.
- Partner cross-functionally with Safety, HR, Learning, and Operations leadership to address performance gaps and implement corrective actions.
- Led process improvement initiatives that increased pack rate by 30% and improved overall throughput by 20%.
- Reduced operational inefficiencies by introducing standardized workflows, improving issue resolution time by 10%.
- Mentor and coach associates, successfully developing 5+ employees into leadership roles (PA/PG).
- Reduced operational inefficiencies by introducing standardized workflows, improving issue resolution time by 10%.
FC Associate
Amazon FC
Detroit, MI
09.2021 - 04.2024
- Consistently exceeded productivity and quality targets in high-volume fulfillment operations
- Supported Process Assistants and leadership teams during peak operations and volume surges
- Performed quality checks and inventory control processes to maintain high accuracy standards
- Cross-trained across multiple departments, building strong operational knowledge of end-to-end workflow
Shift Manager
Church's Chicken
Detroit, MI
06.2019 - 06.2021
- Managed daily operations and led a team of 20+ employees in a fast-paced, customer-focused environment.
- Oversaw scheduling, inventory management, cash handling, and customer issue resolution.
- Improved team performance through coaching, training, and accountability measures.
- Maintained high standards in customer service, food quality, and operational efficiency.
Education
Bachelor of Science - Information Technology (IT) & Business Administration
Wayne State University
Detroit, MI12-2024
Skills
- Team Leadership & Employee Development
- Operations Management
- Performance Metrics & Data Analysis
- Process Improvement (Lean, Kaizen mindset)
- Safety & Quality Management
- Labor Planning & Workforce Optimization
- Cross-functional Collaboration (HR, Safety, LP, Ops)
- Conflict Resolution & Coaching
- Excel, QuickSight
Timeline
Process Assistant (Flow)
Amazon FC
04.2024 - Current
FC Associate
Amazon FC
09.2021 - 04.2024
Shift Manager
Church's Chicken
06.2019 - 06.2021
Bachelor of Science - Information Technology (IT) & Business Administration
Wayne State University