Justin Hopper
Franklin,KY
Summary
My professional career is defined by a rare combination of three key functions: high-touch client sales, direct team leadership, and high-compliance operations. As a Service Advisor, I excelled at technical translation and consistently drove sales past targets. As a Steersman and Manager on Duty, I led crews, managed escalations, and enforced operational standards. My leadership and sales skills are complemented by a deep background in high-compliance environments, where I was responsible for everything from Hazmat logistics and 100% federal protocol adherence (DOT, TWIC) to the secure handling of sensitive PII/PCI data.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Fuel Transport Driver
Service Transport Company
Franklin, KY
07.2025 - Current
- Executes secure delivery of hazardous materials, managing all electronic logging (ELD) and pre-trip/post-trip compliance inspections.
Truck Driver (Class A CDL)
Landair Transport
Franklin, KY
02.2025 - 07.2025
- Managed secure freight logistics, route adherence, and all DOT-compliant electronic logs.
Service Advisor
Classic Luxury Imports
Bowling Green, KY
08.2023 - 12.2024
- Primary technical translator and sales contact for a portfolio of 150+ clients.
- Exceeded all sales quotas.
Service Advisor
KIA OF MURFREESBORO
Murboro, TN
05.2023 - 08.2023
- Managed and optimized the end-to-end service workflow for a high-volume dealership.
Service Advisor
Greenway Kia Franklin
Franklin, TN
02.2023 - 05.2023
- Consulted with clients on service needs, coordinated parts, and managed technician schedules.
Dock Worker
XPO Logistics
Nashville, TN
10.2022 - 02.2023
- Ensured shipping manifest accuracy and achieved all performance/safety targets.
Steersman
Riverview Tug Service
Bellevue, IA
02.2020 - 07.2022
- Maintained vessel security, managed navigational control, and enforced all maritime safety protocols.
- Supervised crew members in equipment repair and on-deck operations.
Deckhand/Mate
Inland Marine Service
Paducah, KY
08.2018 - 09.2019
- Operated heavy deck machinery and ensured 100% compliance with maritime regulations.
Front Desk Clerk / Manager on Duty
Auburn Place Hotel and Suites
Paducah, KY
08.2014 - 07.2017
- Maintained PII/PCI data security and managed all guest reservations and conflict resolution.
- Led shift operations as Manager on Duty.
Service Advisor
Royal Oaks Chevrolet-Cadillac
Paducah, KY
05.2014 - 02.2015
- Coordinated service appointments, managed parts, and developed long-term client relationships.
Service Advisor
Newton Nissan South
Shelbyville, TN
12.2013 - 04.2014
- Established foundational skills in service writing, customer communication, and repair estimation.
Deckhand
American Commercial Barge Lines
Jeffersonville, IN
04.2023
- Coordinated barge transport operations, overseeing rigging processes and performing vessel inspections.
Education
Bachelor of Science - Cybersecurity & Information Assurance
Western Governors University (WGU)
Remote11.2025
Undergraduate Coursework - Information Technology & Networking
DeVry University
Remote12.2024
Skills
- Technical & Security
- Sales & Customer Service
- Operations & Compliance
- Client Relationship Management (CRM)
- Workflow Optimization
- Data Security & Privacy (PII)
- Direct Sales & Negotiation
- Regulatory Adherence (DOT, Hazmat)
- Microsoft Office Suite
- Technical Translation
- Documentation & Reporting (E-Logs)
- Windows & iOS
- Complaint Resolution & De-escalation
- Hours of Service (HOS)
- POS Systems
- Upselling & Business Development
- Safety & Risk Management
- Leadership & Team Training
Certification
- CompTIA A+, Certified, 2024
- Commercial Driver's License (CDL) Class A, T, X - Tank/Hazmat
- Transportation Worker Identification Credential (TWIC)
Key Professional Achievements
Consistently exceeded monthly service sales targets by 10-15% through proactive client communication and identifying warranty-adjacent upsell opportunities., Cultivated and managed a portfolio of 150+ clients at Classic Luxury Imports, driving repeat business and achieving a 95% customer satisfaction rating., Acted as the primary technical translator for high-value clients, converting complex mechanical diagnoses into clear, understandable service recommendations., Optimized service bay workflow in a high-volume dealership, coordinating parts and technician assignments to reduce average customer wait times., Managed the end-to-end service process using dealership CRM, from check-in and estimate creation to billing, and final quality check., Maintained 100% adherence to all DOT, state, and company safety protocols for the secure delivery of hazardous materials., Maintained strict confidentiality and adherence to PCI compliance standards when handling sensitive guest PII (Personally Identifiable Information) and financial data., Enforced all maritime safety protocols, conducted regular vessel inspections, and tracked vessel access to ensure operational security., Supervised and coordinated crew members as a Steersman, overseeing on-deck operations, equipment maintenance, and enforcement of safety procedures., Acted as Manager on Duty in a hospitality setting, leading front-of-house staff and serving as the single point of contact for all escalated guest issues and property needs., De-escalated and resolved 100% of guest complaints at the point of contact, ensuring a positive resolution and protecting hotel reputation.
Timeline
Fuel Transport Driver
Service Transport Company
07.2025 - Current
Truck Driver (Class A CDL)
Landair Transport
02.2025 - 07.2025
Service Advisor
Classic Luxury Imports
08.2023 - 12.2024
Service Advisor
KIA OF MURFREESBORO
05.2023 - 08.2023
Deckhand
American Commercial Barge Lines
04.2023
Service Advisor
Greenway Kia Franklin
02.2023 - 05.2023
Dock Worker
XPO Logistics
10.2022 - 02.2023
Steersman
Riverview Tug Service
02.2020 - 07.2022
Deckhand/Mate
Inland Marine Service
08.2018 - 09.2019
Front Desk Clerk / Manager on Duty
Auburn Place Hotel and Suites
08.2014 - 07.2017
Service Advisor
Royal Oaks Chevrolet-Cadillac
05.2014 - 02.2015
Service Advisor
Newton Nissan South
12.2013 - 04.2014
Bachelor of Science - Cybersecurity & Information Assurance
Western Governors University (WGU)
Undergraduate Coursework - Information Technology & Networking
DeVry University