Summary
Overview
Work History
Education
Skills
References
Hobbies and Interests
Timeline
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Justin Hostetter

Denison,United States

Summary

Hello My name is Justin Hostetter, I'm looking for a career in a fun, rewarding environment with room to grow.

Overview

13
13
years of professional experience

Work History

IT Technician

Texoma Medical Center
03.2023 - Current
  • Setup and image new desktops and Laptops for users around our Facility and off site locations.
  • Deployed new PCs for users at their location, and hook up all peripherals and cables
  • Install needs hospital software for users on machines as needed.
  • Answered phone calls from users around the hospital and addressed their needs calmly and troubleshooted their issues as needed.
  • Maintained ticketing queue system for new IT requesting coming into the facility
  • Reset users Passwords In Active Directory
  • Monitored systems in operation and quickly troubleshot errors.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Performed troubleshooting and repaired peripheral devices such as printers, and scanners.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Use remote software to remote into users PC's to diagnose and repair issues

Geek Squad Support Agent

Best Buy
01.2021 - 03.2023
  • Helping customers solve their computer, cellphone and tablet issues
  • Resetting operating systems, passwords, devices
  • Troubleshooting customers issues to find a solution detailed for them
  • Installing Microsoft office and virus protection for customers
  • Setting up peoples new devices for them, including windows computers, Mac computers, Chromebooks, iphones, Samsung phones etc
  • Behind the scenes work included running cleanup on people's computers, virus removal
  • Installing new hard drives, ram, power supplies in people's computers
  • Backing up customer data, re-installing windows/Mac os.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.

Sales Associate

Best buy
01.2019 - 01.2021
  • Providing product knowledge on electronic equipment to customers, to make an informed purchase
  • Including tvs, cell phones, computers, routers, modems, videogame consoles
  • Was over computers, networking equipment, home theater, and appliances all at one point
  • Using sales skills to to help drive store sales.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.

Customer service specialist

Bestbuy
11.2017 - 01.2019
  • Returning items for customers.
  • Fixing customer In home and in store order issues
  • Handled customer inquiries and suggestions courteously and professionally.
  • Customer service. Including Helping customers locate items, find deals, and make informed buying decisions.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

Shift Manager

Walgreens
08.2013 - 05.2017
  • Opening and closing the store
  • Counting money for tills, morning and night
  • Making deposits for the bank
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Manger calls throughout the store
  • Counting inventory
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Receiving warehouse shipments from vendors
  • Resetting Store Shelves with new inventory

Head Photo Specialist

Walgreens
08.2011 - 08.2013
  • In charge of Photo equipment
  • Printing pictures for customers
  • Fixing the printer when its down
  • Stocking shelves, unloading truck from warehouse
  • Resetting isles.
  • Performed opening and closing procedures to keep operations running smoothly.
  • Accepted and completed in-person and online orders for photographs and photo merchandise.

Customer service associate

Walgreens
08.2010 - 08.2011
  • Cashier, stocking shelves, customer service.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

High school diploma -

Denton High school

Skills

  • Troubleshooting/ Problem Solving Skills
  • Hardware Installation
  • Help Desk Operations
  • Technical Support
  • Active Directory
  • Application Installations
  • Microsoft office
  • Typing
  • Windows 10/11
  • Management Skills
  • Customer Service
  • Highly Professional

References

Brian Morgan,  IT Supervisor Texoma Medical Center 940-453-0545

Johnathan Ives, Geek squad Manager Best Buy, 903-267-1942 

Antwane Bailey, Sales Manager Best Buy, 903-401-1948 

Eric Smith, Manager Walgreen, 972-415-6504


Hobbies and Interests

  • Technology (I have a big interest in new technologies coming out, and researching new and exciting features in consumer electronics.)
  • Golf (I have always had an affinity for golf, and would love to learn how to play at a higher level.)

Timeline

IT Technician

Texoma Medical Center
03.2023 - Current

Geek Squad Support Agent

Best Buy
01.2021 - 03.2023

Sales Associate

Best buy
01.2019 - 01.2021

Customer service specialist

Bestbuy
11.2017 - 01.2019

Shift Manager

Walgreens
08.2013 - 05.2017

Head Photo Specialist

Walgreens
08.2011 - 08.2013

Customer service associate

Walgreens
08.2010 - 08.2011

High school diploma -

Denton High school

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Justin Hostetter