Justin Hostetter
Denison,United States
Summary
Hello My name is Justin Hostetter, I'm looking for a career in a fun, rewarding environment with room to grow.
Overview
13
13
years of professional experience
Work History
IT Technician
Texoma Medical Center
5016 US-75, Denison TX 75020
03.2023 - Current
- Setup and image new desktops and Laptops for users around our Facility and off site locations.
- Deployed new PCs for users at their location, and hook up all peripherals and cables
- Install needs hospital software for users on machines as needed.
- Answered phone calls from users around the hospital and addressed their needs calmly and troubleshooted their issues as needed.
- Maintained ticketing queue system for new IT requesting coming into the facility
- Reset users Passwords In Active Directory
- Monitored systems in operation and quickly troubleshot errors.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Performed troubleshooting and repaired peripheral devices such as printers, and scanners.
- Patched software and installed new versions to eliminate security problems and protect data.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Use remote software to remote into users PC's to diagnose and repair issues
Geek Squad Support Agent
Best Buy
01.2021 - 03.2023
- Helping customers solve their computer, cellphone and tablet issues
- Resetting operating systems, passwords, devices
- Troubleshooting customers issues to find a solution detailed for them
- Installing Microsoft office and virus protection for customers
- Setting up peoples new devices for them, including windows computers, Mac computers, Chromebooks, iphones, Samsung phones etc
- Behind the scenes work included running cleanup on people's computers, virus removal
- Installing new hard drives, ram, power supplies in people's computers
- Backing up customer data, re-installing windows/Mac os.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Sales Associate
Best buy
01.2019 - 01.2021
- Providing product knowledge on electronic equipment to customers, to make an informed purchase
- Including tvs, cell phones, computers, routers, modems, videogame consoles
- Was over computers, networking equipment, home theater, and appliances all at one point
- Using sales skills to to help drive store sales.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
Customer service specialist
Bestbuy
11.2017 - 01.2019
- Returning items for customers.
- Fixing customer In home and in store order issues
- Handled customer inquiries and suggestions courteously and professionally.
- Customer service. Including Helping customers locate items, find deals, and make informed buying decisions.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Shift Manager
Walgreens
08.2013 - 05.2017
- Opening and closing the store
- Counting money for tills, morning and night
- Making deposits for the bank
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Manger calls throughout the store
- Counting inventory
- Cooperated with coworkers to improve customer experience and manage storefront.
- Receiving warehouse shipments from vendors
- Resetting Store Shelves with new inventory
Head Photo Specialist
Walgreens
08.2011 - 08.2013
- In charge of Photo equipment
- Printing pictures for customers
- Fixing the printer when its down
- Stocking shelves, unloading truck from warehouse
- Resetting isles.
- Performed opening and closing procedures to keep operations running smoothly.
- Accepted and completed in-person and online orders for photographs and photo merchandise.
Customer service associate
Walgreens
08.2010 - 08.2011
- Cashier, stocking shelves, customer service.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
High school diploma -
Denton High school
Skills
- Troubleshooting/ Problem Solving Skills
- Hardware Installation
- Help Desk Operations
- Technical Support
- Active Directory
- Application Installations
- Microsoft office
- Typing
- Windows 10/11
- Management Skills
- Customer Service
- Highly Professional
References
Brian Morgan, IT Supervisor Texoma Medical Center 940-453-0545
Johnathan Ives, Geek squad Manager Best Buy, 903-267-1942
Antwane Bailey, Sales Manager Best Buy, 903-401-1948
Eric Smith, Manager Walgreen, 972-415-6504
Hobbies and Interests
- Technology (I have a big interest in new technologies coming out, and researching new and exciting features in consumer electronics.)
- Golf (I have always had an affinity for golf, and would love to learn how to play at a higher level.)
Timeline
IT Technician
Texoma Medical Center
03.2023 - Current
Geek Squad Support Agent
Best Buy
01.2021 - 03.2023
Sales Associate
Best buy
01.2019 - 01.2021
Customer service specialist
Bestbuy
11.2017 - 01.2019
Shift Manager
Walgreens
08.2013 - 05.2017
Head Photo Specialist
Walgreens
08.2011 - 08.2013
Customer service associate
Walgreens
08.2010 - 08.2011
High school diploma -
Denton High school