JUSTIN HOWTON
Hereford,AZ
Summary
Hardworking and versatile scare actor with 18 years of experience in various roles, including military, retail, golf course maintenance, and customer service. Proven ability to work independently and as part of a team, with a strong focus on maintaining a positive and engaging atmosphere for customers. Skilled in organizing merchandise, operating equipment, and providing excellent customer service. Proficient in social media management and marketing, with experience in creating and managing social media pages. Possesses a strong background in leadership and customer service, with a proven track record of driving sales and customer engagement.
Overview
24
24
years of professional experience
Work History
Tour Guide
Ghost City Tours
11.2024 - Current
- Built personal relationships with guests to promote positive experiences.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
- Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
- Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
- Received numerous positive reviews from clients, reflecting strong communication skills and in-depth knowledge of tour subjects.
- Improved group safety by vigilantly monitoring tour participants and implementing strict adherence to safety guidelines.
Stocker
KJ’s Convenient Stop
08.2024 - 10.2024
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Improved customer satisfaction by promptly locating items and providing product information.
Scare Actor
Tucson Terror in the Corn
09.2021 - 10.2024
- Maintained high energy levels throughout long shifts, ensuring consistency in scare intensity from start to finish.
- Enhanced guest experience by embodying various scare roles and maintaining character throughout performances.
- Teamed on clean up of set and location at end of performance to prepare for next performance.
- Assisted with costume maintenance and repairs, preserving the professional appearance of characters on stage.
- Utilized improvisational techniques when interacting with guests, creating a unique experience for each visitor.
- Worked with various special effects, fog, strobes and loud sounds.
- Promoted safety for both actors and guests by adhering to all guidelines and protocols during performances.
- Assisted set designers in constructing realistic environments, elevating the overall visual impact of the attraction.
- Developed strong relationships with colleagues based on trust and respect, fostering a supportive work environment that enhanced collaboration efforts.
- Balanced adherence to scripted scenes alongside improvisational moments, providing a dynamic and unpredictable experience for guests.
- Contributed to marketing initiatives by participating in promotional photo shoots and videos showcasing the attraction''s highlights.
Greens Keeper
The Gallery Golf Club
10.2021 - 02.2022
- Contributed positively to the overall golfer experience with consistently well-maintained bunkers and hazard areas.
- Trained new employees on proper equipment use, safety protocols, and best practices in golf course maintenance.
- Enhanced course conditions by implementing effective maintenance practices and timely turf management.
- Increased golfer satisfaction with diligent attention to detail in maintaining greens, tees, and fairways.
- Facilitated timely repairs on damaged playing surfaces due to adverse weather events or vandalism incidents quickly restoring the area back into playable condition.
- Ensured consistent playing surfaces with regular aeration, topdressing, and verticutting procedures.
- Improved course aesthetics by trimming trees, pruning shrubs, and managing landscape plantings as needed.
- Enhanced customer service by addressing golfer concerns promptly regarding any issues related to the course conditions or its surroundings.
- Collaborated with golf course superintendent to develop strategic plans for ongoing maintenance projects and improvements.
Mascot Performer
Lafayette Aviators
03.2016 - 08.2021
- Kept costume and equipment performance-ready with careful attention to repairs and cleaning
- Suggested and implemented successful ideas for revitalizing program-wide entertainment programs
- Made special efforts to connect with young, disabled and VIP fans and promote organizational loyalty
- Commit to appearances on weekdays, weekends, and holidays
- Properly display cheerful, energetic, animated disposition throughout entire event
- Developed and Maintained mascot social media pages
Easter Bunny
Cherry Hills Programs
03.2021 - 04.2021
- Properly display cheerful, energetic, animated disposition throughout entire event
- Commit to appearances on weekdays, weekends, and holidays
- Stayed in character throughout photo sessions to give fans memorable experiences
Character Performer
Indy Characters & More LLC.
11.2019 - 02.2020
- Ability to work a flexible schedule including nights and weekends
- Properly display cheerful, energetic, animated disposition throughout entire event
- Improvised fun and engaging answers to questions from young children and parents
Store Operations Associate
At Home Store
08.2019 - 02.2020
- Communicate clearly with customers, team and leadership
- Unload, process, and stock freight to correct location, following merchandising guidelines
- Perform store recovery tasks and housekeeping as required during stocking efforts
Scare Actor
Indy Horror Story
09.2019 - 11.2019
- Ability to work a flexible schedule including nights and weekends
- Wear costumes, stage makeup/ prosthetics for long periods of time
- Energetically interact with guests and not break character for the duration of the shift
- Collaborated with other actors to brainstorm ideas
Student Worker
Purdue University Libraries Facilities
01.2015 - 02.2017
- Provide outstanding customer service
- Accurately read, understand, and carry out written instructions on work orders
- Communicate operational issues and changes with supervisor on a regular basis
- Repair and maintain library equipment
- Load and unload campus delivery truck for mail route
Light Wheeled Vehicle Mechanic
U.S. Army
05.2001 - 09.2009
- Filled out maintenance forms and records
- Diagnosed malfunctions and performed corrective maintenance on diesel engines
- Adjusted operating mechanisms such as control linkage, brakes, suspension, and steering
- Replaced engine components such as fuel pumps, generators, starters, voltage regulators, relays, radiators, universal joints, brake shoes, engine mounts, and lines and fittings
- Operated a wrecker to accomplish 100+ recovery missions
- Made sure recovery operations went smoothly and quickly while in a combat environment
- Helped keep 200+ vehicles fully mission capable
- Constantly worked under pressure to restore vehicles back to operational readiness, resulting in Soldiers carrying-out critical combat missions
Education
Associate of General Studies - undefined
Ivy Tech Community College
Lafayette, IN01.2015
Diploma - undefined
Tahlequah High School
Tahlequah, OK01.1998
Skills
- Public speaking
- Presentation skills
- Local history
- Exceptional communication
- Safety consciousness
- Creative solutions
- Humor and wit
- Guest relations
- Customer engagement
- Tourism management
- Emergency response
- Historical research
- Training and mentoring
- Cleaning
- Memory retention
- Environmental awareness
- Social media
- Effective storytelling
- Marketing
- Body language reading
Timeline
Tour Guide
Ghost City Tours
11.2024 - Current
Stocker
KJ’s Convenient Stop
08.2024 - 10.2024
Greens Keeper
The Gallery Golf Club
10.2021 - 02.2022
Scare Actor
Tucson Terror in the Corn
09.2021 - 10.2024
Easter Bunny
Cherry Hills Programs
03.2021 - 04.2021
Character Performer
Indy Characters & More LLC.
11.2019 - 02.2020
Scare Actor
Indy Horror Story
09.2019 - 11.2019
Store Operations Associate
At Home Store
08.2019 - 02.2020
Mascot Performer
Lafayette Aviators
03.2016 - 08.2021
Student Worker
Purdue University Libraries Facilities
01.2015 - 02.2017
Light Wheeled Vehicle Mechanic
U.S. Army
05.2001 - 09.2009
Associate of General Studies - undefined
Ivy Tech Community College
Diploma - undefined
Tahlequah High School
Similar Profiles
Logan McNewLogan McNew
Tour Guide at Gettysburg Ghost ToursTour Guide at Gettysburg Ghost Tours
Nicole McKissickNicole McKissick
Tour Experience Expert at Galveston Historical Ghost ToursTour Experience Expert at Galveston Historical Ghost Tours
Lisa BakerLisa Baker
Customer Service Representative at Historic Ghost Tours Of TarponCustomer Service Representative at Historic Ghost Tours Of Tarpon