Justin Humphries
Mableton,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty
Overview
6
6
years of professional experience
Work History
Inventory Control Lead
Fastenal
09.2022 - Current
- Completed physical inventory counts each month.
- Collaborated with manufacturing and supply chain management.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Retail Sales Associate
Snipes USA
09.2022 - 10.2023
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Customer Service
Carmax Auto Finance
07.2019 - 07.2020
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Identified and resolved discrepancies and errors in customer accounts.
Customer Service
Ackerman Security
06.2018 - 05.2019
- Responded to 30+ customer requests daily for products, services, and company information.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Education
High School Diploma -
North Cobb High School
Kennesaw, GA05.2012
Skills
- Cycle counting
- Shipping and receiving
- Customer Service
- Complaint resolution
- Product Knowledge
- Data Entry
Timeline
Inventory Control Lead
Fastenal
09.2022 - Current
Retail Sales Associate
Snipes USA
09.2022 - 10.2023
Customer Service
Carmax Auto Finance
07.2019 - 07.2020
Customer Service
Ackerman Security
06.2018 - 05.2019
High School Diploma -
North Cobb High School