Justin Hunter
Houston,TX
Summary
Goal-oriented Customer Service Specialist with 10 years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals. Charming salesperson skilled in communication and collaboration for best-in-class service.
Overview
12
12
years of professional experience
Work History
Health Insurance Specialist
Community Health Choice
Houston, TX
10.2021 - Current
- Recruited and hired top-performing individuals bringing undeniable experience and wealth of skills to organization.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Implemented new coding and billing procedures that helped alleviate number of denied claims from insurance carriers.
- Maintained 100% customer service satisfaction ratings through quality control.
Billing Specialist
Lenovo
Houston, TX
05.2015 - 10.2021
- Reviewed billing problems, researched issues and resolved concerns.
- Oversaw high-volume accounting operations with 10-person team focused on efficient budget administration, AP/AR and other financial management needs.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
Call Center Representative
Alorica
Humble, TX
03.2010 - 05.2015
- Reduced downtime to support quality control, boost revenue, and complete projects on time and under budget.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Assisted 500 customers by answering questions, responding to inquiries, and handling telephone requests
- Used consultative sales approach to understand customer needs and recommend relevant offerings
- Leveraged sales expertise to promote products and capitalized on upsell opportunities
Education
High School Diploma -
Pewitt High School
Omaha, TX06.2010
Skills
- Client Interviews
- Insurance Coverage Verification
- Attention to Detail
- Inventory Assessment
- Upselling Products and Services
- Issue and Complaint Resolution
- Building Customer Trust and Loyalty
Timeline
Health Insurance Specialist
Community Health Choice
10.2021 - Current
Billing Specialist
Lenovo
05.2015 - 10.2021
Call Center Representative
Alorica
03.2010 - 05.2015
High School Diploma -
Pewitt High School