Justin Hurtado
Haines City
Summary
Dedicated and reliable professional seeking a position that leverages strong communication and organizational skills to drive company success. Proven ability to foster positive relationships and enhance team collaboration, contributing to a productive work environment. Committed to delivering high-quality results while adapting to evolving challenges. Eager to contribute to organizational goals and support overall growth through effective problem-solving and strategic planning.
Overview
9
9
years of professional experience
Work History
Implementation Manager
Health Equity
09.2024 - Current
- Manage multiple concurrent implementation projects for new clients with precision and minimal supervision, demonstrating strong organizational and problem-solving skills.
- Lead end-to-end client onboarding to ensure seamless transitions and optimal system functionality.
- Conduct welcome calls and provide proactive follow-up, ensuring a smooth client experience.
- Maintained a perfect audit record and consistently received 5-star client and broker feedback for service excellence.
- Collaborated with cross-functional teams to ensure successful project outcomes, fostering strong relationships within the organization.
Client Consultant II
Health Equity
03.2020 - 09.2024
- Served as a trusted point of contact for clients, health plan partners, and brokers, managing a high volume of inbound calls and inquiries.
- Delivered timely, accurate solutions regarding spending account setups, billing, and invoicing.
- Built and sustained long-term client relationships through attentive service and expert support.
- Delivered exceptional customer service, resulting in numerous positive testimonials and a high client retention rate.
Medical Banking Specialist
Further ( Health Equity )
10.2019 - 03.2020
- Supported medical spending account administrators with expert guidance on FSA, HSA, HRA, and commuter benefits in a cell center environment.
- Processed claims and transactions accurately and efficiently to meet IRS compliance and service standards.
- Assisted members with account navigation, claim submissions, and eligibility questions.
- Maintained flawless QA audit performance
Team Leader
Inktel Contact Center Solutions
02.2019 - 10.2019
- Acted as the right hand to the supervisor, overseeing daily team operations and ensuring performance targets were met.
- Monitored key metrics and implemented coaching and training to improve individual and team results.
- Promoted a collaborative and high-performing work environment.
- Recognized for exceptional leadership and maintaining top-tier team audit and customer satisfaction scores.
Customer Service Representative
Inktel Customer Service
06.2018 - 02.2019
- Managing large amounts of inbound and outbound calls in a timely manner
- Following call center “scripts” when handling different topics
- Identifying customers’ needs, clarify information, research every issue and providing solutions
- Build sustainable relationships and engage customers
- Meet personal/team qualitative and quantitative targets
Youth Program Aide
TOWN OF CUTLER BAY
12.2016 - 06.2018
- Assist with the general supervision of the class, including classroom management
- Work with children entering Kindergarten through 5th grade in a hands-on environment
- Set up for activities/experiments, keeping tables and chairs organized, and clean-up of supplies and materials at the end of each activity and the end of the day
- Answer and direct incoming phone calls and taking detailed messages as needed
- File and maintain records
Education
High School Diploma -
Princeton Christian School
Homestead, FL05.2016
Skills
- Proficient with Microsoft Word, Excel, and PowerPoint
- Excellent customer services skills
- Teamwork and collaboration
- Ability to Work in a Team Structure
- Project leadership
- Problem-solving
Timeline
Implementation Manager
Health Equity
09.2024 - Current
Client Consultant II
Health Equity
03.2020 - 09.2024
Medical Banking Specialist
Further ( Health Equity )
10.2019 - 03.2020
Team Leader
Inktel Contact Center Solutions
02.2019 - 10.2019
Customer Service Representative
Inktel Customer Service
06.2018 - 02.2019
Youth Program Aide
TOWN OF CUTLER BAY
12.2016 - 06.2018
High School Diploma -
Princeton Christian School
Similar Profiles
Jennifer FitzJennifer Fitz
Member Service Specialist Supervisor at Health EquityMember Service Specialist Supervisor at Health Equity
Jalisa JonesJalisa Jones
Customer Service Associate at Health EquityCustomer Service Associate at Health Equity
Justin HurtadoJustin Hurtado
Implementation Manager at Health EquityImplementation Manager at Health Equity
Susana PereiraSusana Pereira
Leave of Absence Coordinator at SedgwickLeave of Absence Coordinator at Sedgwick
Heidi RamirezHeidi Ramirez
Food and Beverage Cashier at Southern Hill Farms - BlueberriesFood and Beverage Cashier at Southern Hill Farms - Blueberries