An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Network Operations Technician
United States Air Force
Hurlburt Field, FL
12.2020 - Current
Resolved complex technical issues related to networking by deploying advanced problem solving techniques.
Implemented changes in the network environment according to change management procedures.
Ensured compliance with industry standards and best practices related to networking solutions.
Monitored system performance to ensure availability of services to authorized users.
Performed troubleshooting activities on various network components including hardware, software and applications.
Installed, configured and maintained network devices such as routers, switches, firewalls and wireless access points.
Maintained up-to-date knowledge of emerging technologies related to networking solutions.
Conducted periodic testing of the LAN and WAN infrastructure in order to detect any faults or weaknesses in the system architecture.
Provided training sessions for junior members of the team regarding basic networking concepts.
Tracked inventory of all equipment used in the company's networks including hardware, software and licenses.
Streamlined data acquisition for military personnel and hardware.
Streamlined acquisition of reporting requirements and specifications for military personnel and deployable hardware.
Troubleshot problems related to network infrastructure and performance.
Analyzed network issues, developing fixes and troubleshooting problems to maintain organizational effectiveness.
Installed and managed connected hardware and application components to assure nonstop environment operations.
Presented network systems training and information to employees.
Communicated technical information in easily understood terms to non-technical individuals.
Set up and installed network cabling infrastructure.
Installed wiring, cabling and devices to establish, repair and improve network operations.
Trained team members and users in newly implemented and emerging technology to enhance business productivity.
Maintained positive working relationship with fellow staff and management.
Maintained communication with field personnel by utilizing radio frequencies and protocols.
Enhanced performance of tactical satellite communication networks through system testing, upgrades, and modifications.
Developed technical documentation for tactical satellite communications operations and maintenance procedures.
Serves as advisor at meetings for facility design, military construction programs and minor construction planning.
Evaluates contracts, wartime, support, contingency and exercise plans to determine impact on manpower, equipment, and systems.
Repairs, overhauls, and modifies communications and related equipment. Isolates malfunctions using system checking procedures, required test equipment, analyzing voltage and waveform measurements, schematic diagrams, and equipment operating characteristics.
Assembles, connects, secures, and interconnects components such as transmitters, power supplies, and antenna assemblies.
Volunteer
United States Air Force, USAF
Hurlburt Field, FL
08.2021 - Current
Played an active role in an environmental cleanup initiative, successfully gathering and removing 100 pounds of waste.
Contributed to the planning and execution of a military morale event
Demonstrated exceptional planning skills through the coordination of a clothing drive
Provided insight into Air Force life and missions by engaging with the community through guest speaking and mentoring middle school students.
Education
Associate of Applied Science - Electrical Engineering
Cleveland State Community College
Cleveland, TN
05-2020
Bachelor of Science - Cybersecurity And Information Assurance
Western Governors University
Salt Lake City, UT
Skills
Subject Matter Expert(SME)
Training Implementation
SOP Development
Firewalls and Endpoint Security
Technical Troubleshooting
Hardware Installation
User Support
Certification
Comptia A+
Comptia Network+
Comptia Security+
Affiliations
Fishing
Hiking
Traveling
Languages
Vietnamese
Limited
References
References available upon request.
Timeline
Volunteer
United States Air Force, USAF
08.2021 - Current
Network Operations Technician
United States Air Force
12.2020 - Current
Associate of Applied Science - Electrical Engineering
Cleveland State Community College
Bachelor of Science - Cybersecurity And Information Assurance
Non-Commissioned Officer at Health Service Management/United States Air Force, United States Air Force ReserveNon-Commissioned Officer at Health Service Management/United States Air Force, United States Air Force Reserve
COMMAND CHIEF MASTER SERGEANT, TWENTIETH, Senior Intelligence Analyst at UNITED STATES AIR FORCE F.E. Warren AIR FORCE BASE, AIR FORCECOMMAND CHIEF MASTER SERGEANT, TWENTIETH, Senior Intelligence Analyst at UNITED STATES AIR FORCE F.E. Warren AIR FORCE BASE, AIR FORCE