Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
Franchise Owner
Cookie plug
Medford
04.2024 - 01.2026
Led daily operations of cookie production and sales, ensuring product quality and customer satisfaction.
Developed and delivered training for staff on customer service and product knowledge, enhancing team capability.
Coordinated vendor relationships for ingredient sourcing, securing quality ingredients and favorable terms.
Oversaw inventory management and stock replenishment.
Ensured compliance with health and safety regulations.
Handled customer inquiries and resolved complaints effectively.
Server
The Restaurant at Jacksonville Inn
Jacksonville
04.2023 - 01.2025
Provided excellent customer service to enhance dining experiences.
Took and processed food and drink orders efficiently.
Recommended menu items tailored to customer preferences and dietary restrictions to enhance satisfaction.
Managed customer inquiries and resolved issues to ensure positive dining experiences.
Collaborated with kitchen staff to ensure timely food delivery.
Promoted desserts, appetizers, and specialty drinks to optimize sales.
Maintained cleanliness and organization of dining areas to promote a welcoming atmosphere.
Facilitated training sessions for new servers to enhance their skills.
Assisted in training new servers.
Catering Director
Gukenheimer
Playa Vista
07.2022 - 07.2023
Oversaw catering operations for corporate and special events.
Coordinated with clients to create customized catering menus that aligned with their preferences and event themes.
Trained and supervised catering staff on service standards.
Developed logistics plans for event setup and breakdown.
Managed vendor relationships for food and equipment supplies.
Ensured compliance with health and safety regulations in food service.
Analyzed customer feedback to identify areas for enhancement in service quality and offerings, leading to improved client satisfaction.