Justin Jenkins
Spanish Fork,Utah
Summary
To bring my experience and education to an organization that will help grow both the company and myself to achieve the goals set forth. Solution-focused Support Engineer known for unparalleled productivity and efficient task completion. Specialize in troubleshooting, network management, and software configuration. Excel in communication, problem-solving, and teamwork, ensuring seamless collaboration and customer satisfaction.
Overview
23
23
years of professional experience
Work History
Proofpoint Protection Server Engineer
Proofpoint
Draper, Utah
02.2018 - Current
Trouble shooting the Proofpont software from helping customers fix
- Resolved Firewall rule problems
- Instructed customers in the process of creating policy routes and attaching them to firewall rules
- Provided support to customers experiencing spam-related challenges
- Addressed encryption challenges
- Enhanced user management by implementing a more efficient importing process.
- Enhanced security measures to protect against virus threats
- Executed attachment defense strategies effectively to achieve desired outcomes.
Siebel Support Engineer
Oracle
Lehi, Utah
09.2015 - 02.2018
- Supported Siebel CRM product through installation, system administration, and resolution of security issues
- Achieved Siebel Certification.
Technical Support II/ Business Applications/Production Server Admin
NTTA
Orem, Utah
10.2010 - 09.2015
- Effectively fulfilling Technical Support I responsibilities while also facilitating support for Exchange, Zimbra, and various other applications offered by Verio.
- Excelled in delivering expert support for Linux and Unix platforms as a Server Admin.
Technical Support I
Verio
Orem, Utah
10.2006 - 10.2010
- Provided front-line Unix OS support for web servers
- Demonstrated expertise in resolving issues pertaining to e-mail, server performance, and various other technical aspects.
Content Specialist I
InsurQuote
Orem, Utah
04.2005 - 08.2007
- Programming insurance software
- Testing and making sure quotes match up before shipping it out to the client.
Purchasing Agent, Inventory, and RMA Manager
Calculated Research and Technology
Orem, Utah
10.2002 - 04.2005
- Managed the acquisition and upkeep of computer parts inventory covering items like printers, monitors motherboards, CPUs, and wireless internet technology.
- Managed inventory and RMA processes effectively.
Microsoft FrontPage/Word Technical Support
Converges Corp.
Orem, Utah
11.2001 - 10.2002
- Delivered prompt and accurate responses to queries regarding the functionality of FrontPage and Word
- Oversaw end-to-end product integration, ensuring seamless adoption.
Education
Bachelors in Business Management -
Utah Valley University
Orem, Utah05.2015
Associate of Science -
Utah Valley University
Orem, UT04-2015
Associates Degree -
Utah Valley State College
Orem, Utah01.2000
Orem High School
Orem, Utah01.1990
Skills
- Operating Systems
- Unix
- FreeBSD
- Linux
- Windows
- IIS
- MacOS
- Proofpoint Protection Server
- Email Firewall rules
- Encryption
- Data Discover
- Applications
- Siebel
- Web Design platforms
- WordPress
- Good at dealing with people
- Quick Learner
- Organized
- Patch management
- Configuration Management
- Security Protocols
- System monitoring
- Load Balancing
- User Support
- Remote assistance
- Customer Education
- Technical Analysis
- Technical Support
- Application support
References
Available upon Request
Volunteer Experience
- 03/1991 - 11/1992: Worked in a mental hospital (Cambridge, Ohio)
- Helped coach a little league football team (Columbus, Ohio)
- Worked at the Delaware hospital (Delaware, Ohio)
- Worked in the ER at the OSU hospital (Columbus, Ohio)
Accomplishments
- Got an award for taking more phone calls than anyone else in the organization. Over 200 more phone calls, than anyone else.
References
References available upon request.
Timeline
Proofpoint Protection Server Engineer
Proofpoint
02.2018 - Current
Siebel Support Engineer
Oracle
09.2015 - 02.2018
Technical Support II/ Business Applications/Production Server Admin
NTTA
10.2010 - 09.2015
Technical Support I
Verio
10.2006 - 10.2010
Content Specialist I
InsurQuote
04.2005 - 08.2007
Purchasing Agent, Inventory, and RMA Manager
Calculated Research and Technology
10.2002 - 04.2005
Microsoft FrontPage/Word Technical Support
Converges Corp.
11.2001 - 10.2002
Bachelors in Business Management -
Utah Valley University
Associate of Science -
Utah Valley University
Associates Degree -
Utah Valley State College
Orem High School