Result-oriented Team Leader with expertise in the communication and automotive fields. Detail oriented with a proficiency for new technology and applied systems. Customer Service oriented with training in over four states.
Overview
11
11
years of professional experience
Work History
Team Leader
General Motors
Bowling Green, KY
07.2019 - Current
Reviewed project details to specify correct materials and equipment for job sites.
Checked equipment to determine if maintenance was required.
Established clear priorities and production quality standards.
Trained new workers.
Evaluated incoming materials for quality and amounts ordered.
Coordinate scheduling and team safety activities.
Conduct daily and weekly WPO Audits.
Team Leader
General Motors
White Marsh, MD
03.2013 - 04.2019
Kept equipment running by clearing jams.
Documented counts and sorted finished work to promote easy access for shipping or additional processing.
Worked with engineers to create prototypes of new designs and training materials.
Implemented new working processes which delivered continued improvements.
Creative Trainer
Apple
Clarendon, VA
02.2011 - 03.2013
Trained customer on Final Cut Pro and Logic software
Performed maintenance on Mac Computers/iPads/ and iPhones.
Led classes on App use and phone navigation tips
Helped launch the iPhone 4/iPhone 4S
Education
Howard University
Washington, DC
Skills
Quality control
Persuasive Communication Skills
Team Leadesahip
Mathematical Aptitude
Employee Evaluation
Technical Support
Telemarketing expertise
Complaint resolution
Knowledgeable in Microsoft Suite/ Final Cut Pro/ Logic Software