Justin Kachline
Port Charlotte
Summary
Dynamic tech support specialist with a proven track record at Sarasota County Schools, adept in Active Directory management and excelling in building trust through exceptional customer service. Successfully implemented critical software upgrades and optimized technology support, demonstrating a keen ability to manage and resolve complex issues efficiently.
Experienced with diagnosing and resolving technical issues efficiently and effectively. Utilizes comprehensive troubleshooting techniques to ensure smooth operation of systems and applications. Strong understanding of customer service principles and technical knowledge to support diverse user needs.
Overview
9
9
years of professional experience
1
1
Certification
Work History
School Based Tech Support
Sarasota County Schools
10.2015 - Current
- Developed strong rapport with students by actively listening and empathizing with their concerns, fostering trust in therapeutic relationships.
- Managed incident ticketing system effectively, prioritizing urgent requests and escalating critical issues when necessary.
- Implemented new systems and software upgrades, ensuring seamless integration into existing infrastructure without disrupting workflow.
- Optimized technology support by providing timely and effective troubleshooting for hardware and software issues.
Education
Certificate of Technical Studies - Computer Systems & Information Technology
Charlotte Technical Center
Port Charlotte, FL04-2015
Skills
- Active Directory management
- Ticketing system proficiency
- Remote desktop support
- Software installation
- Wireless networking
- Application support
- Hardware maintenance
- System configuration
- Operating systems expertise
- Customer service
Certification
- CompTIA A+ - Computing Technology Industry Association.
- CompTIA Security+ - Computing Technology Industry Association.
- CompTIA Network+ - Computing Technology Industry Association.
Timeline
School Based Tech Support
Sarasota County Schools
10.2015 - Current
Certificate of Technical Studies - Computer Systems & Information Technology
Charlotte Technical Center
Similar Profiles
ROBERT SanchezROBERT Sanchez
Police Sergeant at Sarasota County Schools PolicePolice Sergeant at Sarasota County Schools Police
CASEY SULLIVANCASEY SULLIVAN
First Grade Teacher at Sarasota County SchoolsFirst Grade Teacher at Sarasota County Schools
Zoe Lathey-BroaddrickZoe Lathey-Broaddrick
After School Childcare Aide at Sarasota County SchoolsAfter School Childcare Aide at Sarasota County Schools
Laura L. PasfieldLaura L. Pasfield
ESE Teacher IND Self-contained at Sarasota County SchoolsESE Teacher IND Self-contained at Sarasota County Schools
JOANNA LEDEMAJOANNA LEDEMA
Sales Consultant-Seguros Department at Progressive InsuranceSales Consultant-Seguros Department at Progressive Insurance