Justin Kalix
Conshohocken,United States
Summary
Highly adaptable team leader with an excellent background of quick and effective performance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Team Lead
Universal Atlantic Systems
Paoli, PA
08.2018 - Current
- Recorded and secured archives of customer requests, services performed and other dispatch information to maintain accurate records and appropriate filing systems.
- Trained new employees in various procedures and gave feedback on daily work performance to increase productivity and caller satisfaction.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Monitored alarm systems and closed circuit televisions to dispatch appropriate police response to intrusions and trouble indicated alarms.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Directed and supervised 2nd shift team while engaging team development.
Wait Staff Member
Ruby's Diner
07.2014 - 07.2018
- Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Assisted in food preparation as directed while following instructions to meet specific dietary needs.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Wait Staff Member
Venice Pizza & Pasta
10.2012 - 06.2014
- Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
- Assisted in food preparation as directed while following instructions to meet specific dietary needs.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Kept register accurate through correct billing, payment processing and cash management practices.
Wait Staff Member
Duffys Catering
03.2010 - 10.2012
- Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
- Assisted in food preparation as directed while following instructions to meet specific dietary needs.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Education
High School Diploma -
Penncrest High School
Media, PA06.2010
Skills
- Employee Evaluation
- Safety processes and procedures
- Knowledgeable in Manitou, Sedona, DSX, Compass, and Remote Link
- Data Entry
Certification
- Central Station Operator Level I & II
Timeline
Team Lead
Universal Atlantic Systems
08.2018 - Current
Wait Staff Member
Ruby's Diner
07.2014 - 07.2018
Wait Staff Member
Venice Pizza & Pasta
10.2012 - 06.2014
Wait Staff Member
Duffys Catering
03.2010 - 10.2012
High School Diploma -
Penncrest High School