Justin Kelnhofer

M

• Deliver personalized technology solutions by assessing customer needs and recommending appropriate products and services.
• Consistently exceed sales goals through strong product knowledge, upselling, and cross-selling of electronics, accessories, and service plans.
• Build customer loyalty by providing exceptional service, troubleshooting product concerns, and ensuring a positive shopping experience.
• Educate customers on the benefits of Geek Squad services, warranties, and financing options to increase overall value and satisfaction.
• Stayed current on the latest consumer technology trends, product releases, and features to serve as a trusted advisor.
• Collaborated with team members to achieve store sales targets and maintain high customer satisfaction ratings.
• Processed transactions efficiently while adhering to company policies on returns, exchanges, and inventory management.
• Trained and mentored new sales associates on product knowledge, sales techniques, and customer engagement strategies.

• Programmed, tested, and optimized automated machinery and systems to ensure efficient production and minimal downtime.

• Delivered personalized wireless solutions by assessing customer needs and recommending devices, service plans, and accessories.
• Consistently exceeded individual and store sales targets through effective upselling and cross-selling strategies.
• Handled activations, upgrades, account changes, and trade-ins across multiple wireless platforms.
• Provided expert product knowledge on smartphones, tablets, wearables, and mobile accessories.
• Educated customers on financing, protection plans, and promotional offers to enhance value and customer satisfaction.
• Resolved customer concerns, billing questions, and technical issues with professionalism and efficiency.
• Built long-term relationships with customers, driving repeat business and referrals.
• Supported in-store merchandising, inventory management, and promotional displays.
• Collaborated with team members and management to drive sales initiatives and achieve store performance goals.

• Processed and digitized high volumes of incoming documents, ensuring accuracy, confidentiality, and compliance with corporate standards.
• Indexed and archived electronic files into document management systems for efficient retrieval and workflow support.
• Performed quality control checks to verify image clarity, completeness, and correct classification.
• Collaborated with claims, underwriting, and policy service departments to ensure timely access to critical documentation.
• Adhered to data privacy, security, and regulatory requirements while handling sensitive customer information.
• Troubleshot imaging equipment and software issues, escalating complex problems to technical support when needed.
• Trained new team members on imaging procedures, software applications, and compliance protocols.
• Monitored workflow queues and prioritized tasks to meet department service-level agreements.
• Assisted in process improvements to streamline document handling, reducing turnaround time and increasing efficiency.
• Maintained detailed logs and reporting on imaging activity for audit and compliance purposes.

• Oversaw daily operations across multiple retail locations, ensuring consistent execution of Samsung sales strategies and brand standards.
• Coached, trained, and motivated retail sales associates and managers to drive mobile, tablet, and accessory sales.
• Built strong partnerships with carrier and retail leadership teams to maximize product visibility and sell-through.
• Conducted regular field visits to monitor performance, deliver product training, and provide on-site support.
• Analyzed sales data and market trends to identify opportunities, adjust strategies, and exceed regional sales targets.
• Led new product launches, ensuring timely merchandising, marketing compliance, and associate readiness.
• Managed relationships with key accounts and acted as the primary liaison between Samsung corporate and retail partners.
• Delivered impactful product demonstrations and training sessions to enhance customer engagement and sales effectiveness.
• Collaborated with cross-functional teams to coordinate promotional campaigns and special events.
• Reported weekly performance metrics and field insights to senior leadership, recommending improvements to strengthen market share.
• Recognized for driving sales growth and consistently ranking among the top-performing regions.

• Delivered personalized mobile solutions by assessing customer needs and recommending the best devices, plans, and accessories.
• Consistently exceeded sales goals by upselling protection plans, accessories, and service add-ons.
• Educated customers on product features, carrier promotions, and financing options to improve buying decisions.
• Handled activations, upgrades, trade-ins, and service plan enrollments across multiple carriers.
• Built and maintained relationships with repeat customers, driving loyalty and long-term sales growth.
• Provided technical support and troubleshooting for mobile devices, ensuring smooth setup and customer satisfaction.
• Stayed up to date on the latest smartphone technologies, industry trends, and carrier offerings.
• Collaborated with team members and management to execute promotions and achieve department sales targets.
• Assisted with inventory management, merchandising, and maintaining an organized, engaging sales floor.
• Recognized for top performance through positive customer feedback and consistently high sales rankings.

• Served as the primary point of contact for professional customers, including contractors and builders, ensuring timely support and personalized service.
• Processed large-scale sales orders, special orders, and custom product requests with accuracy and attention to detail.
• Coordinated deliveries and managed scheduling to ensure materials arrived on time and in proper condition.
• Built and maintained relationships with pro customers to drive repeat business and loyalty.
• Assisted in developing project quotes and estimates, collaborating with vendors and departments to provide competitive pricing.
• Resolved customer concerns and order issues quickly, ensuring high levels of satisfaction.
• Trained and supported associates on Pro Desk systems, sales processes, and customer engagement strategies.
• Managed inventory levels for pro customers’ needs, coordinating with receiving and replenishment teams.
• Utilized point-of-sale and order management systems to process transactions, returns, and special financing.
• Partnered with sales managers and department leads to achieve monthly sales goals and drive revenue growth.
• Ensured compliance with company policies, safety standards, and loss prevention practices.

• Supervised daily sales floor operations, ensuring team members delivered excellent customer service and met sales goals.
• Trained, coached, and mentored sales associates on product knowledge, upselling techniques, and customer engagement.
• Monitored sales performance and provided real-time feedback to drive productivity and achieve store targets.
• Assisted with scheduling, task delegation, and workload management to maintain efficient floor coverage.
• Handled escalated customer concerns and resolved issues to ensure satisfaction and retention.
• Supported inventory management by overseeing stock replenishment, merchandising, and loss prevention practices.
• Collaborated with management on promotional strategies and floor sets to maximize product visibility.
• Conducted opening and closing procedures, including cash handling, reporting, and ensuring compliance with company policies.
• Motivated team members by recognizing achievements and fostering a positive, high-energy sales environment.
• Analyzed sales data to identify trends, recommend improvements, and optimize store performance.

• Managed personnel records for service members, ensuring accuracy, confidentiality, and compliance with Army regulations.
• Processed administrative actions including promotions, awards, evaluations, and separations.
• Advised soldiers and leadership on HR policies, benefits, and career development opportunities.
• Conducted in-processing and out-processing of personnel, coordinating assignments and transfers.
• Oversaw strength management and accountability, maintaining real-time readiness reports for unit leadership.
• Prepared and reviewed official Army correspondence, reports, and personnel documents.
• Delivered HR support during deployments, including casualty operations, leave requests, and morale programs.
• Trained and supervised junior personnel in administrative procedures and Army HR systems.
• Operated and maintained personnel databases and HR software such as IPPS-A, EDAS, and eMILPO.
• Ensured compliance with Equal Opportunity (EO), SHARP, and Army regulatory requirements.
• Coordinated pay, entitlements, and benefits issues with finance offices to resolve soldier concerns.
• Assisted with awards boards, evaluations, and disciplinary actions in accordance with UCMJ and Army guidelines.