Elizabeth Martinez
Humble,TX
Summary
Dynamic retail professional with extensive experience at Best Buy, excelling in team leadership and customer experience enhancement. Proven track record in training staff and streamlining operations, resulting in improved inventory accuracy. Skilled in problem-solving and staff supervision, with a strong focus on driving sales and fostering customer loyalty.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager
Best Buy
10.2020 - Current
- Led daily operations to enhance customer experience and drive sales performance.
- Mentored and trained staff on product knowledge and customer engagement strategies.
- Streamlined inventory management processes to improve stock accuracy and availability.
- Implemented promotional strategies to increase foot traffic and boost revenue.
Computing Supervisor
Best Buy
01.2018 - 10.2020
- Trained and mentored new team members on product knowledge and customer service standards.
- Resolved customer issues promptly, fostering positive relationships and loyalty within the community.
Geek Squad Agent
Best Buy
07.2016 - 12.2018
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
- Installed operating systems, drivers, and relevant software for optimal performance.
- Diagnosed and repaired hardware and software issues for diverse computer systems.
Education
Associate of Science - Computer Science
Lonestar College
Houston Texas05-2022
Skills
- Problem-solving
- Customer experience
- Team building and leadership
- Staff supervision
- Team management
- Hiring and training
- Work Planning and Prioritization
Languages
Spanish
Native or Bilingual
Timeline
Assistant Store Manager
Best Buy
10.2020 - Current
Computing Supervisor
Best Buy
01.2018 - 10.2020
Geek Squad Agent
Best Buy
07.2016 - 12.2018
Associate of Science - Computer Science
Lonestar College