Justin Kennedy
Holyoke,ma
Summary
Dynamic professional with extensive experience at Wyckoff Country Club, excelling in employee training and customer service. Proven track record in enhancing member engagement and optimizing operations. Skilled in inventory management and fostering teamwork, I am dedicated to delivering exceptional results while maintaining a positive and organized environment.
Overview
8
8
years of professional experience
Work History
Assistant Pro Shop Manager
Wyckoff Country Club
04.2025 - 07.2025
- Assisted in daily operations, ensuring smooth workflow and member satisfaction.
- Coordinated staff schedules to optimize service efficiency during peak hours.
- Supported management in training new team members on club policies and procedures.
- Implemented inventory management practices to maintain optimal stock levels for events.
- Enhanced member engagement through organizing recreational activities and events.
- Collaborated with departments to streamline communication and improve service delivery.
- Developed promotional materials to increase awareness of club events and offerings.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Assistant Coach
Westfield State University
08.2024 - 11.2024
- Assisted in developing practice plans to enhance team performance and skill development.
- Analyzed game footage to identify areas for individual and team improvement.
- Coordinated communication between players, ensuring timely updates and feedback on strategies.
- Supported head coach in implementing training sessions focused on enhancing athletic techniques.
- Collaborated with other coaching staff to refine game strategies based on opponent analysis.
- Organized team events to promote cohesion and maintain high morale among athletes.
- Conducted individual player evaluations to provide tailored feedback for growth opportunities.
- Monitored player attendance and participation, fostering a positive team environment.
- Developed strong relationship with players to assist in reaching goals, build trust and rapport.
- Mentored athletes on sportsmanship, leadership skills, and maintaining a strong work ethic both on and off the field.
- Assisted in creating and executing practice plans for athletes to help reach highest potential.
- Managed drills and fitness circuits to bolster athletes' coordination and performance levels.
- Observed athletes during practice and game situations to assess performance and provide tips for improvement.
- Promoted positive behavior among student-athletes as a role model consistently demonstrating good sportsmanship principles.
- Ensured safety of all athletes during practice sessions by enforcing proper techniques and closely monitoring adherence to safety protocols.
Cart Attendant
Wyckoff Country Club
04.2022 - 04.2025
- Collected and organized carts from parking lot to designated areas efficiently.
- Assisted customers with cart retrieval.
- Maintained cleanliness and orderliness of cart area to ensure safety and accessibility.
- Collaborated with team members to optimize cart management processes during peak hours.
Rural Delivery Driver
USPS
08.2024 - 03.2025
- Delivered mail and packages efficiently to assigned routes, ensuring timely service.
- Navigated diverse neighborhoods using GPS technology for optimal delivery routes.
- Maintained vehicle cleanliness and performed routine inspections for safety compliance.
- Communicated with customers to resolve delivery issues and enhance satisfaction.
Sales Associate
TeamSports
04.2017 - 05.2018
- Provided exceptional customer service to enhance shopping experience and foster customer loyalty.
- Assisted in inventory management, ensuring optimal stock levels and product availability.
- Engaged with customers to identify needs and recommend appropriate sports equipment and apparel.
- Processed sales transactions accurately using POS systems, maintaining cash register integrity.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
Highschool Diploma -
South Hadley High
South Hadley, MA06.2020
Skills
- Employee training
- Store maintenance
- Merchandise planning
- Performance analysis
- Golf industry expertise
- Stock control
- Microsoft office
- Merchandising strategies
- Social media marketing
- Positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Computer skills
- Organizational skills
- Team leadership
- Adaptability and flexibility
- Verbal and written communication
- Customer relations
- Professional and courteous
- Task prioritization
- Self motivation
- Managing operations and efficiency
- Interpersonal skills
- Staff management
Timeline
Assistant Pro Shop Manager
Wyckoff Country Club
04.2025 - 07.2025
Assistant Coach
Westfield State University
08.2024 - 11.2024
Rural Delivery Driver
USPS
08.2024 - 03.2025
Cart Attendant
Wyckoff Country Club
04.2022 - 04.2025
Sales Associate
TeamSports
04.2017 - 05.2018
Highschool Diploma -
South Hadley High