Justin Kern
Puyallup
Summary
Automotive technician specializing in advanced diagnostics and electrical systems. Successfully resolved complex vehicle issues while mentoring junior technicians, ensuring high standards of service and customer satisfaction. Committed to becoming a Certified Volkswagen Master Technician through continuous learning and adherence to quality standards.
Overview
6
6
years of professional experience
Work History
Automotive Technician
Rolfs Import Automotive
Tacoma
04.2026 - Current
- Diagnosed vehicle issues using advanced diagnostic equipment and software.
- Communicated effectively with customers about repair options and costs.
- Managed inventory of parts and supplies for timely repairs and services.
- Replaced defective engines, suspension systems, transmissions, exhaust systems, radiators and related components.
- Acquired expertise and proficiency in diagnosing and repairing all European, import and domestic vehicles.
VOLKSWAGEN SERVICE TECHNICIAN
Bud Clary Auburn Volkswagen
Auburn
01.2025 - 04.2026
- Performed routine maintenance and repairs on various vehicles, ensuring high standards of safety and performance.
- Conducted quality control inspections to guarantee the reliability of services performed.
- Performed heavy line vehicle repairs with gasoline, diesel and electric vehicles, ensuring adherence to Volkswagen quality standards.
- Diagnosed and resolved complex automotive issues using advanced diagnostic tools and techniques.
- Collaborated with service advisors to provide clear communication with customers regarding vehicle needs.
- Mentored and trained entry level technicians from Service Express to become future Volkswagen mainline technicians.
- Volkswagen Academy Classes were attended with the goal in mind to become a Certified Volkswagen Master Technician.
- Performed warranty guided fault-finding documentation and repair, extended and non-warranty repair.
- Performed associated recalls for multiple generations of Volkswagen.
VOLKSWAGEN SERVICE TECHNICIAN
Camelback Volkswagen
Phoenix
09.2024 - 01.2025
- Supervised daily operations of mechanic shop to ensure efficient workflow.
- Trained and mentored junior mechanics on repair techniques and safety procedures.
- Resolved customer inquiries and concerns related to service or repairs efficiently.
- Diagnosed vehicle issues using advanced diagnostic equipment and software.
VOLKSWAGEN SERVICE TECHNICIAN
Puyallup Volkswagen
Puyallup
11.2020 - 08.2024
- Executed heavy line mechanical repairs, restoring vehicle functionality and reliability through transmission and engine long-block replacements.
- Gained advanced technical skills through mentorship by Master Technician Eileen Kinne, enhancing repair accuracy and efficiency.
- Performed preventive maintenance services, ensuring optimal vehicle performance and customer satisfaction.
Education
HIGH SCHOOL DIPLOMA - Advanced Placement courses, Career & Technical Education programs
Stadium
Tacoma, Washington05-2009
Skills
- Vehicle diagnostics
- Mechanical expertise
- Diagnostic skills
- Problem-solving abilities
- Attention to detail
- Experience with Volkswagen technology
- Time management
- Customer service orientation
- Team collaboration
Languages
English
Timeline
Automotive Technician
Rolfs Import Automotive
04.2026 - Current
VOLKSWAGEN SERVICE TECHNICIAN
Bud Clary Auburn Volkswagen
01.2025 - 04.2026
VOLKSWAGEN SERVICE TECHNICIAN
Camelback Volkswagen
09.2024 - 01.2025
VOLKSWAGEN SERVICE TECHNICIAN
Puyallup Volkswagen
11.2020 - 08.2024
HIGH SCHOOL DIPLOMA - Advanced Placement courses, Career & Technical Education programs
Stadium