Justin L. Alger
Vancouver
Summary
Dynamic warehouse professional with extensive experience at Northwest Packing Co., excelling in shipping and receiving operations. Proven expertise in forklift operation and inventory control, coupled with strong attention to detail and effective communication skills. Committed to safety compliance and enhancing operational efficiency in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Forklift Operator/Receiving Clerk
Northwest Packing Co.
Vancouver
09.2023 - 03.2025
- Performed daily maintenance checks on forklifts to ensure optimal performance.
- Complied with safety regulations at all times while operating heavy machinery like forklifts.
- Used handheld scanners for warehouse management system compliance.
- Examined shipment contents and compare with manifests, invoices or orders to verify accuracy.
- Ensured timely processing of receipts into ERP system.
Warehouse Worker
Columbia Machine
Vancouver
08.2022 - 07.2023
- Handled large, bulky items manually or with pallet jacks and forklifts.
- Prepared and fulfilled warehouse orders for timely delivery or pickup.
- Executed daily tasks accurately and efficiently.
- Pulled hardware and materials for painting, packaging them into kits for inventory or assembly.
Warehouse/Receiving Clerk/Inside Sales
Industrial Pipe & Valve
Vancouver
05.2020 - 06.2021
- Maintained records of received goods and rejected unsatisfactory items.
- Resolved issues related to incorrect deliveries or customer complaints promptly.
- Ensured proper labeling of all items before placing them in their respective locations.
- Assisted in loading outbound shipments as needed by the warehouse staff.
- Unloaded trucks and placed materials in designated warehouse storage areas.
- Provided customers with product information, pricing and availability.
- Followed up on pending orders and inquiries in a timely manner.
Amazon Associate
Amazon DPD1
Portland
05.2019 - 07.2019
- Inspected packages for signs of damage or tampering.
- Stacked packages in designated areas for further processing.
- Unloaded incoming shipments from conveyor belts.
- Sorted incoming shipments and separated packages by size, type and destination within warehouse.
Customer Service Agent
Sykes Enterprises
Vancouver
05.2018 - 10.2018
- Provided product information to customers in a timely manner.
- Provided technical support over the phone when needed.
- Resolved customer complaints quickly and efficiently.
- Updated customer records in the CRM system accurately with each interaction.
- Processed refunds, returns, exchanges, and order cancellations according to policy.
- Advised customers on purchasing decisions based on their individual needs.
Ride share Driver
Uber/Lyft
Portland Metro Area
07.2016 - 06.2017
- Maintained cleanliness of vehicle interior and exterior, including vacuuming, washing windows, and refueling when necessary.
- Ensured customer safety by providing seat belts and adhering to traffic laws.
- Assisted customers with setting up mobile payment methods for rideshare services.
- Navigated routes using GPS systems for efficient delivery of passengers.
- Ensured compliance with all federal and state laws pertaining to transportation services.
- Provided friendly customer service during trips, including offering assistance with luggage loading and unloading and answering questions about local attractions.
Skills
- Warehouse experience
- Loading/unloading
- Package sorting
- Shipping and receiving
- Pallet jack
- Pallet loading
- Forklift
- Order picking
- Order pulling
- Order entry
- Inside sales
- Attention to detail
- Driver's license WA State
- Package Delivery
- Customer service
- Equipment maintenance
- Inventory control
- Safety compliance
- Effective communication
- Team collaboration
- ERP systems
- Forklift operation
Military Service
- Motor Vehicle Operator, United States Marine Corps, Camp Pendleton, CA, Honorable Discharge
- Motor Vehicle Operator, United States Army, Ft. Campbell, KY, Honorable Discharge
Timeline
Forklift Operator/Receiving Clerk
Northwest Packing Co.
09.2023 - 03.2025
Warehouse Worker
Columbia Machine
08.2022 - 07.2023
Warehouse/Receiving Clerk/Inside Sales
Industrial Pipe & Valve
05.2020 - 06.2021
Amazon Associate
Amazon DPD1
05.2019 - 07.2019
Customer Service Agent
Sykes Enterprises
05.2018 - 10.2018
Ride share Driver
Uber/Lyft
07.2016 - 06.2017
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