Justin LaDuca
Citi Group
Lewiston,NY
6
years of professional experience
Experienced with managing diverse tasks and supporting team initiatives. Utilizes organizational skills and attention to detail to enhance operational efficiency. Track record of effective collaboration and problem-solving in fast-paced settings.
Work History
Securities and Derivatives Associate
3 Months- Analyzed financial data to identify, allocate and complete client trades in an efficient and timely matter.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and maintained strong relationships with key Citi clients to ensure high levels of satisfaction.
- Streamlined workflows by implementing process improvements, reducing turnaround times for management tasks.
Financial Crimes Investigator
1 Year 9 Months- Investigated and managed moderate to high-risk client cases, ensuring compliance with regulatory standards
- Conducted periodic reviews of moderate to high-risk client accounts, enhancing risk assessment processes
- Analyzed wire transfer data for potential AML activity on client accounts, identifying suspicious patterns
Asset Servicing Analyst Associate
1 Year 9 Months- Coordinated claims and fund processing for clients and brokers, improving service delivery timelines
- Processed trade claims and managed client and broker information to facilitate timely resolutions
- Reviewed banking data for claims, ledgers, swifts, and trade accounts to ensure accuracy and compliance
Account Executive
1 Year 8 Months- Managed client accounts and directed production of podcasts and books, ensuring alignment with client goals and enhancing overall satisfaction
- Scheduled guest appearances for client podcasts, leading to increased content engagement and quality
- Addressed client questions and concerns throughout the production process, fostering strong client relationships and trust
- Conducted interview questions for clients that would go on to be featured in various media forms
- Edited and finalized audio for podcast productions
- Collaborated with accounts to create and post social media content, implementing effective strategies for search optimization and audience engagement
Education
Master of Business Administration (MBA)
Bachelor of Science - Sport Management
Skills
Customer Service
Account Management
Analytical Thinking
Strategic Marketing
Regulatory Compliance
Risk Assessment
Data Analysis
Various Online Software Experience
Timeline
Securities and Derivatives Associate
Citi Group
05.2026 - CurrentRead More
Financial Crimes Investigator
KeyBank
06.2024 - 03.2026Read More
Asset Servicing Analyst Associate
Citi Group
09.2022 - 06.2024Read More
Account Executive
Market Domination LLC
01.2021 - 09.2022Read More
Niagara University
Bachelor of Science from Sport Management
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Coastal Carolina University
Master of Business Administration (MBA)
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