Results-driven professional with a strong work ethic and expertise in business operations management. Proven ability to develop training programs and enhance client relationships, ensuring high levels of customer satisfaction.
Overview
7
7
years of professional experience
Work History
Owner/Operator
Everything Lahn & Home
Wildwood, NJ
06.2019 - 09.2025
Managed daily operations to ensure seamless workflow and customer satisfaction.
Developed marketing strategies to enhance brand visibility and attract new clients.
Trained and mentored staff, fostering skills development and team cohesion.
Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
Contributed positively to the local community through involvement in various events or charitable organizations.
Maintenance Technician
American Inn Motel
Wildwood, NJ
05.2018 - 07.2019
Conducted routine maintenance inspections to ensure optimal functionality of motel facilities.
Developed preventative maintenance schedules to enhance equipment longevity and performance.
Operated varied hand and power tools to complete repairs.
Used problem-solving skills to alleviate issues efficiently with minimal supervision.
Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
Director of Sales and Marketing /Small Business Co-Owner at Cedar Mountain, LLCDirector of Sales and Marketing /Small Business Co-Owner at Cedar Mountain, LLC