Justin Landeros
Calumet City,Illinois
Summary
Diligent Desired Position with solid background as Lead Service Attendant. Demonstrated ability to manage service operations effectively and enhance customer satisfaction. Proven track record in team leadership and conflict resolution, showcasing strong communication and organizational skills.
Professional service leader with strong track record in customer satisfaction and operational efficiency. Demonstrates exceptional ability in team collaboration, conflict resolution, and adapting to changing demands. Skilled in overseeing service delivery, enhancing guest experiences, and maintaining high standards of quality and safety. Known for reliability, clear communication, and results-driven approach.
Overview
12
12
years of professional experience
Work History
Lead Service Attendant
Amtrak
Chicago, Illinois
10.2015 - 04.2025
- Maintained superior customer satisfaction.
- Maintained record of all sales
- Ensured tidy and clean space for passengers
- Adhered to F.D.A and Amtrak health and food guidelines
- Offered and made dessert recommendations and upsold after-dinner drinks.
- Checked with customer before presenting bill and offered to take additional orders.
- Answered guests' questions about menu items and helped make selections.
- Explained food preparation methods to patrons with allergies and gluten intolerances.
- Handled high-pressure situations with composure, ensuring quick resolution of issues and minimal impact on guest experience.
- Monitored inventory levels to avoid shortages and maintain adequate supplies at all times.
Pipe Fitter Apprentice
Andrew McCain Sprinkler Service
East Hazel-crest Illinois
02.2013 - 08.2013
- Conducted assessments of PVC and copper pipes to detect leaks and damages.
- Completed fixture and piping replacements efficiently.
- Enhanced functionality through the installation of modern components.
- Kept detailed records of parts utilized.
- Streamlined processes through effective time management strategies prioritizing daily tasks based on project deadlines and priorities.
- Increased workplace safety through diligent inspection and testing of installed pipe systems for leaks or defects.
- Assisted in troubleshooting issues encountered during the installation process, applying problem-solving skills to resolve challenges promptly.
- Followed safe work practices, which included fall protection and personal protective equipment.
- Coordinated movement of materials and equipment to job sites.
- Maintained accurate inventory records for tools, equipment, and materials, ensuring proper stock levels were available when needed.
Retail Sales Manager
T-Mobile
Harvey, Illinois
09.2019 - 06.2022
- Managed and resolved customer complaints in sales and service.
- Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs
- Review operational records and reports to project sales and determine profitability.
- Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase.
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Boosted sales performance by implementing effective visual merchandising and store layouts.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Analyzed sales data and trends to identify areas for improvement in both individual and team performance, leading to increased revenue.
- Recruited, hired and trained Number associates to develop into productive team members with excellent product knowledge.
Account Manager
Prestiz Inc.
Chicago, Illinois
04.2019 - 08.2019
- Plan and prepare advertising and promotional material to increase sales of products or services, working with customers, company officials, sales departments and advertising agencies.
- Confer with clients to provide marketing or technical advice.
- Direct, motivate, and monitor the mobilization of a campaign team to advance campaign goals.
- Represent company at trade association meetings to promote products.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Education
Diploma - undefined
Thornton Fractional North High School
Calumet City, Illinois05.2011
Skills
- Health and safety regulations
- Staff motivation
- Employee scheduling
- POS system operation
- Facility maintenance
- Fluent in multiple languages
- Report generation
- Teamwork and collaboration
- Customer service
- Problem-solving
Languages
Spanish
Limited Working
Timeline
Retail Sales Manager
T-Mobile
09.2019 - 06.2022
Account Manager
Prestiz Inc.
04.2019 - 08.2019
Lead Service Attendant
Amtrak
10.2015 - 04.2025
Pipe Fitter Apprentice
Andrew McCain Sprinkler Service
02.2013 - 08.2013
Diploma - undefined
Thornton Fractional North High School