Justin Laursen
Phoenix,AZ
Summary
Motivated Team Lead with excellent leadership and planning abilities, focused on delivering high-quality products on tight schedules. Monitors, trains, and encourages employees to improve skills and meet demanding targets. Successfully develops and manages strong teams through proactive training and issue management.
Overview
3
3
years of professional experience
Work History
Team Lead
Cafe Zupas
Phoenix, AZ
01.2022 - Current
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Developed strategies to increase team productivity and improve customer service levels.
- Trained new staff in relevant processes and procedures.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
Cashier
Salad And Go
Scottsdale, AZ
08.2021 - 01.2022
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
Education
High School Diploma -
Horizon Highschool
Phoenix, AZ05-2023
Skills
- Performance monitoring
- Coaching
- Employee engagement
- Mentoring
- Team assessment
- Safety processes and procedures
- Expectation setting
- Team motivation
- Leadership
- Team Leadership
- Staff education and training
- Experience in leadership
- Business ethics
- Reliability
Affiliations
- As an active and passionate individual, I thrive on staying active and engaged in various moments. My love for basketball engages my competitive spirit and teamwork skills, while my enthusiasm for cars showcases my appreciation for innovation and mechanics. These interests not only keep me motivated and dynamic in my personal life but also show my professional determination and success.
Accomplishments
- Best Car Reward - Awarded for creativity and craftsmanship in the annual high school car design competition, demonstrating exceptional attention to detail and innovation.
- Nicest Kid Award - Honored by faculty and peers for outstanding kindness and generosity, highlighting a strong commitment to a positive and inclusive community environment.
- Leadership Role - Earned a leadership position through consistent performance, reliability, and the ability to motivate and guide team members towards achieving collective goals.
References
References available upon request.
Timeline
Team Lead
Cafe Zupas
01.2022 - Current
Cashier
Salad And Go
08.2021 - 01.2022
High School Diploma -
Horizon Highschool