Summary
Overview
Work History
Education
Skills
Timeline
Generic

Justin Lawson

Bangor

Summary

Detail-oriented Records Operations Specialist with expertise in process improvement and staff training. Focused on enhancing efficiency and ensuring compliance while delivering high-quality service in fast-paced environments. Excels in managing multiple tasks, demonstrating adaptability and maintaining performance under pressure.

Overview

7
7
years of professional experience

Work History

Records Operations Specialist III

Bangor Savings Bank
Bangor
02.2019 - 01.2026
  • Streamlined daily operations to enhance service delivery and customer satisfaction.
  • Oversaw documentation processes for loan applications and customer accounts, ensuring accuracy and compliance.
  • Assisted in training new staff on operational procedures and systems usage.
  • Designed and implemented process improvements that streamlined workflow management.
  • Implemented best practices for data entry and record management tasks efficiently.
  • Identified areas of improvement in current operations systems and implemented changes accordingly.
  • Reviewed operational procedures regularly to maintain compliance with company standards and identify areas for enhancement.

Education

Some College (No Degree) - Liberal Studies

Eastern Maine Community College
Bangor, ME

Skills

  • Documentation management
  • Quality assurance
  • Process improvement
  • Operational efficiency
  • Task prioritization
  • Time management
  • Organization
  • Staff training
  • Attention to detail
  • Effective communication
  • Team collaboration
  • Adaptability

Timeline

Records Operations Specialist III

Bangor Savings Bank
02.2019 - 01.2026

Some College (No Degree) - Liberal Studies

Eastern Maine Community College
Justin Lawson