Justin Leblanc
Clifton Park,NY
Overview
9
9
years of professional experience
Work History
Billing Analyst
WWEX Group
Albany, NY
06.2024 - Current
- Acting as a point contact for clients, resolving issues regarding billing and ensuring a high level of customer satisfaction across hundreds of accounts.
- Built and maintains detailed tracking spreadsheets in Excel using VLOOKUPs, pivot tables, and conditional formatting to monitor shipments, performance metrics, and potential issues.
- Uses Customer Relationship Management platforms (Salesforce) to log client interactions, organize follow-ups, and keep records of service history and performance.
- Leads shipment history and account audits for customers to ensure the billing history has maintained the level of excellence promised.
- Works closely with logistics and dispatch teams to ensure client-specific delivery requirements are met, addressing delays or issues proactively to maintain trust and long-term relationships.
Assistant Manager
Jersey Mikes
Malta, NY
03.2017 - 05.2025
- Helped manage day-to-day store operations, including opening and closing duties, staff scheduling, and inventory control.
- Assisted in tracking and reporting sales goals, managing labor costs, and implementing promotions to drive store performance.
- Maintained a clean and organized work environment to ensure a smooth and enjoyable customer experience.
- Participated and coordinated large donation events, ensuring adequate staffing, food preparation, and customer service.
Sales Manager
Ally Roofing LLC
Schenectady, NY
03.2020 - 08.2023
- Built and managed custom Client Relationship Management systems to organize leads, track customer interactions, and keep sales processes running smoothly.
- Designed and utilized spreadsheets to monitor, track and improve sales performance for a team of three sales representatives.
- Created interactive presentations to teach and engage customers during sales appointments.
- Created spreadsheets to present, adjust, and alter pricing to customers.
- Worked closely with project manager and crews to ensure customer satisfaction, timeliness of projects, and communication to ensure completion of promises.
Education
Bachelor of Science - Actuarial Sciences
University At Albany
Albany, New York05-2026
Mathematics
Hudson Valley Community College
Troy, New York05-2024
Biology
Stony Brook University
Stony Brook, New York12-2020
Skills
- Microsoft Excel, Microsoft Word, R, Python, Languages — Bilingual in French and English
Timeline
Billing Analyst
WWEX Group
06.2024 - Current
Sales Manager
Ally Roofing LLC
03.2020 - 08.2023
Assistant Manager
Jersey Mikes
03.2017 - 05.2025
Bachelor of Science - Actuarial Sciences
University At Albany
Mathematics
Hudson Valley Community College
Biology
Stony Brook University