Justin Lopez
Queens
Summary
Bilingual hospitality and retail professional with 5+ years of experience in fine dining, high-volume retail, and customer service leadership. Known for upselling expertise, team training, and consistent guest satisfaction. Proven track record of driving sales and maintaining high operational standards.
Overview
6
6
years of professional experience
2021
2021
years of post-secondary education
1
1
Certification
Work History
Counselor
Salvation Army
Queens
06.2019 - 08.2021
- Mentored children ages 6–12 during summer programming
- Led activities, ensured safety, and resolved conflicts between campers
- Organized group games, talent shows, and daily schedules
Cashier
Associated supermarket
Queens
11.2019 - 10.2020
- Issued receipts, refunds, credits or change due to customers.
- Conducted price checks for special orders or discounts as requested by customers.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Operated cash register, processed transactions accurately
- Stocked inventory and rotated products for freshness and compliance
Sales Associate
Zara
Manhattan
03.2022 - 10.2022
- Handled customer complaints in a professional manner.
- Demonstrated product features and benefits for customers' needs.
- Maintained cleanliness of store environment including floors, windows, displays.
- Processed customer purchases and operated POS system accurately
- Restocked merchandise and maintained store cleanliness and presentation
- Assisted with floor set changes and promotional events
Floor Manager
JD Sports
Queens
11.2022 - 02.2025
- Promoted twice in under two years due to strong leadership and sales performance
- Resolved customer complaints or escalated them as necessary for further resolution.
- Analyzed customer feedback data to identify areas of improvement in service quality.
- Provided training and guidance to new employees regarding store policies and procedures
- Led floor operations and trained 10+ staff in cashiering, customer service, and merchandising
- Handled inventory, loss prevention, and visual merchandising resets
Server
PrimeMet Steakhouse
Queens
01.2025 - Current
- Accurately recorded orders on cash register and point-of-sale system.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Upheld high standards of sanitation in accordance with health department regulations.
- Serve VIP guests in a fine dining rooftop restaurant
- Upsell premium wine and steak selections, increasing average ticket value
- Maintain expert-level knowledge of menu and wine pairings
Education
Aviation High School
Sunnyside, NYSome College (No Degree) - Business Administration
Queensborough Community College
Oakland Gardens, NYSome College (No Degree) - Digital Marketing
Borough of Manhattan Community College
New York, NYSkills
- Customer Service
- Team Leadership
- Sales & Upselling
- Cash Handling
- Time Management
- Menu Knowledge
- Order Accuracy
- Inventory Management
- Conflict Resolution
- Microsoft Office / POS Systems
- Data Analysis
- Bilingual: Spanish & English
- Staff Training & Development
- Fine Dining Service
- Scheduling & Shift Management
- Sanitation & Health Compliance
Certification
- Retail Management Certified
Timeline
Server
PrimeMet Steakhouse
01.2025 - Current
Floor Manager
JD Sports
11.2022 - 02.2025
Sales Associate
Zara
03.2022 - 10.2022
Cashier
Associated supermarket
11.2019 - 10.2020
Counselor
Salvation Army
06.2019 - 08.2021
Aviation High School
Some College (No Degree) - Business Administration
Queensborough Community College
Some College (No Degree) - Digital Marketing
Borough of Manhattan Community College