Justin Luisi
Key Largo,FL
Summary
Experienced maintenance and upkeep professional seeking to manage facility repair and maintenance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Director of Engineering
Playa Largo Resort and Spa
2022.12 - Current
- Perform preventative maintenance on a wide variety of equipment, including but not limited to, music systems, plumbing systems, industrial and residential HVAC and chillers, pools and water feature maintenance and repair, industrial Boilers, and industrial kitchen equipment
- Establishing performance metrics that allowed for continuous improvement within the department, driving increased efficiency.
- Training new and existing staff on repair and maintenance processes and risk-mitigation
- Leads a team of 12 technicians to resolve technical issues on property
Service Manager
Big Thunder Marine
2021.10 - 2022.12
- Established a previously non-existent service department
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
Service Manager
Lakeside Marine
2019.03 - 2021.10
- Led an established team of technicians to a proficiency of 80% from a previous 50%
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels
- Negotiated with vendors to secure best prices for parts and supplies
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers
Education
High School Diploma - Construction, Electrical, and Engineering
West Forsyth High School
Cumming, GA05.2015
Skills
- Maintenance Planning
- Project Management
- Engineering Documentation
- Team Collaboration
- Written Communication
- Spanish-Speaking Conversationally
Key Qualifications
- Building Maintenance
- Facility Management
- Kitchen Repairs
- Building Electrical Repairs
- Managing Technicians
References
Available upon request
Certification
Certified Pool & Spa Operator
Languages
Spanish
Professional Working
Timeline
Assistant Director of Engineering
Playa Largo Resort and Spa
2022.12 - Current
Service Manager
Big Thunder Marine
2021.10 - 2022.12
Service Manager
Lakeside Marine
2019.03 - 2021.10
High School Diploma - Construction, Electrical, and Engineering
West Forsyth High School
Certified Pool & Spa Operator
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