Justin Maldonado
Long Beach,CA
Summary
Justin Martin Maldonado. I am a 25-year-old Mexican American student who has a majority of work experience in Customer Service and now recently in Logistics. I have earned both my associate's and bachelor's in Philosophy with a concentration to Philosophy of Language and Mind. I have always strived for more and with all the experience that I have obtained through my work and educational history, I know that I would be of great use to any employer who is looking for a hard-working and well-behaved individual.
Overview
6
6
years of professional experience
Work History
Logistics/Fulfillment Associate
Nordstrom
Torrance, CA
01.2021 - Current
- Followed procedures at all times for personal and team safety.
- Received and reviewed new orders, located requested merchandise and promptly initiated processing.
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Prepared and organized envelopes, packages, containers and pallets with correct merchandise counts.
- Reviewed daily queue report to confirm all orders were processed within shipping system as scheduled.
- Maintained compliance with company safety policies and called violations to attention of management.
Barista Shift Lead
Coffee Bean Tea And Leaf
Torrance, CA
12.2018 - 10.2021
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Managed payroll, scheduling, ordering, and other back-of-house tasks to drive operations and maximize sales and profitability.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- This three-year period was the most influential time of my work life. I was exposed to many people in management who took care of me and gave me the opportunity to become a shift supervisor and excel in that role. So many different examples and memories that i could write down for this resume, but ultimately it is hard to put into words. This job changed me forever.
Cook
Chipotle Grill
Carson, CA
09.2017 - 11.2017
- Prepared multiple orders simultaneously during peak periods with a high accuracy rate, maximizing customer satisfaction and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Communicated closely with servers to fully understand special orders for customers.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment, and sanitation.
- Train and develop new employees and company and store standards
- Provide quality customer service
- After one month I transitioned a BOH role which included preparing and cooking several meats and veggies at once all while focusing on closing as I was mainly a closer in my two months at Chipotle..
Barista
Starbucks
Long Beach, CA
09.2016 - 11.2017
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
- Created a wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Became Partner Of The Quarter for the month of October 2016.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Education
Mortuary Science Program - Mortuary Science And Embalming
Cypress College
Cypress, CA08.2024
Bachelor of Arts - Philosophy
California State University - Dominguez Hills
Carson, CA08.2021
Associate of Arts - Philosophy
El Camino College
Torrance, CA08.2018
Skills
- Adaptability
- Ability to Work in a Team
- Leadership
- Communication
- Analytical Thinking Skills
- Good time management
- Spanish speaker
- Supervisor
Timeline
Logistics/Fulfillment Associate
Nordstrom
01.2021 - Current
Barista Shift Lead
Coffee Bean Tea And Leaf
12.2018 - 10.2021
Cook
Chipotle Grill
09.2017 - 11.2017
Barista
Starbucks
09.2016 - 11.2017
Mortuary Science Program - Mortuary Science And Embalming
Cypress College
Bachelor of Arts - Philosophy
California State University - Dominguez Hills
Associate of Arts - Philosophy
El Camino College
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