Justin Maldonado
Perth Amboy,NJ
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
18
18
years of professional experience
Work History
Store General Manager
Mavis Tire
07.2023 - 12.2023
- Increased store profitability by implementing cost-saving measures and optimizing inventory management.
- Improved customer satisfaction ratings through excellent service, timely problem resolution, and effective communication.
- Developed and executed successful sales strategies to increase revenue and meet company targets.
- Led team of associates in achieving business goals, providing ongoing coaching and performance feedback.
- Managed daily store operations, ensuring efficient processes, accurate record-keeping, and adherence to company policies.
- Boosted customer loyalty with personalized shopping experiences and targeted promotions tailored to individual preferences.
Vice President of Operations
PRECISION PAINT & COLLISION AUTOBODY
03.2019 - 12.2020
- Streamlined operations by identifying inefficiencies and implementing process improvements.
- Reduced operational costs by optimizing resource allocation and negotiating better contracts with suppliers.
- Enhanced customer satisfaction by developing and implementing strategies to improve service quality.
- Increased profitability with cost control measures and revenue generation initiatives.
- Managed cross-functional teams to ensure seamless collaboration for optimal business outcomes.
- Implemented new technologies to automate processes, resulting in reduced labor costs and increased efficiency.
- Oversaw supply chain operations, ensuring timely delivery of products while minimizing inventory costs.
- Cultivated strong relationships with clients, vendors, and partners for mutually beneficial collaborations.
- Drove expansion into new markets by researching opportunities, evaluating risks, and executing successful entry strategies.
Hotel General Manager
Hotel Cliff
06.2016 - 11.2018
- Improved overall guest satisfaction by implementing well-coordinated staff training programs and exceptional customer service initiatives.
- Increased hotel occupancy rates through effective marketing strategies, partnerships with local businesses, and revenue management techniques.
- Managed daily operations for smooth functioning of the hotel, ensuring high-quality standards in all departments.
- Streamlined front office procedures to enhance efficiency and improve check-in/check-out experiences for guests.
- Fostered a positive work environment by promoting teamwork, open communication, and continuous employee development opportunities.
- Implemented preventive maintenance programs, assuring optimal condition and functionality of hotel facilities and equipment.
- Developed comprehensive budget plans, closely monitoring expenses and optimizing cost-saving opportunities.
Management Trainee, Human Resources
Holiday Inn Express Hotel Suites
06.2009 - 08.2010
- Improved management skills by participating in rigorous training programs and workshops.
- Enhanced team performance by implementing effective communication strategies within the group.
- Developed problem-solving abilities through hands-on experience with real-life business scenarios.
- Strengthened leadership skills by overseeing projects and guiding team members towards successful outcomes.
- Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
- Collaborated with cross-functional teams to optimize overall business performance and achieve organizational objectives.
Package Handler
UPS
03.2007 - 01.2008
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
- Enhanced customer satisfaction by ensuring timely delivery of packages through efficient processing methods.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
Front Desk Clerk
Hilton Garden Inn Hotel
01.2006 - 05.2007
- Enhanced guest satisfaction by promptly and professionally addressing inquiries and concerns.
- Provided exceptional customer service for a positive guest experience, resulting in repeat business.
- Streamlined check-in and checkout processes to improve efficiency and reduce wait times.
- Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
- Increased hotel revenue by upselling rooms and promoting additional services or amenities when appropriate.
Education
MBA - Emergency Management
Purdue University - North Central
Westville, IN03.2021
Bachelor of Science - Project Management
Kaplan University
Davenport, IA09.2010
High School Diploma -
Perth Amboy High School
Perth Amboy, NJ07.2007
Skills
- Inventory Management
- Delegation Skills
- Budget Management
- Project Management
- Staff Training
- Time Management
- Marketing Strategy
- Problem Solving
Accomplishments
- Exceeded monthly store sales goals 3 months in a row.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Store General Manager
Mavis Tire
07.2023 - 12.2023
Vice President of Operations
PRECISION PAINT & COLLISION AUTOBODY
03.2019 - 12.2020
Hotel General Manager
Hotel Cliff
06.2016 - 11.2018
Management Trainee, Human Resources
Holiday Inn Express Hotel Suites
06.2009 - 08.2010
Package Handler
UPS
03.2007 - 01.2008
Front Desk Clerk
Hilton Garden Inn Hotel
01.2006 - 05.2007
MBA - Emergency Management
Purdue University - North Central
Bachelor of Science - Project Management
Kaplan University
High School Diploma -
Perth Amboy High School