Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shawn Futch

Rome,GA

Summary

Dynamic Regional Training Manager at Mavis Tire and Brakes with a proven track record in enhancing employee engagement and optimizing training processes. Skilled in coaching and mentoring, I successfully managed 14 stores, driving sales growth and improving customer satisfaction through effective problem-solving and leadership. Committed to fostering a collaborative work environment.

Results-driven professional well-versed in training management and program implementation. Known for fostering collaborative team environments and delivering impactful training solutions that drive performance improvement. Recognized for adaptability and reliability in dynamic settings, with expertise in instructional design and leadership development.

Overview

6
6
years of professional experience

Work History

Regional Training Manager

Mavis Tire and Brakes
05.2023 - Current
  • Assisted in developing training materials for new employee onboarding processes.
  • Supported trainers in conducting workshops, enhancing participant engagement and learning outcomes.
  • Coordinated logistics for training sessions, ensuring resources were available and prepared.
  • Contributed to the evaluation of training effectiveness through participant feedback collection.
  • Managed 14 stores and over 90 employees.
  • Generated sales in store to hit our sales goals.
  • Customer services, resolved problems that our guest had and resolved them in a timely manner.
  • Oversaw daily operations, ensuring team adherence to company policies and procedures.
  • Developed and implemented process improvements, enhancing workflow efficiency and productivity.
  • Analyzed performance metrics to identify trends and drive operational enhancements.
  • Managed inventory levels, optimizing stock control processes to reduce waste.
  • Managed and motivated employees to be productive and engaged in work.

Store Manager

Mavis Tire and Brakes
02.2020 - 05.2023
  • Oversaw daily store operations, ensuring efficient workflow and adherence to company policies.
  • Trained and mentored staff, fostering a collaborative work environment and enhancing team performance.
  • Analyzed inventory data to optimize stock levels and reduce excess inventory costs.
  • Maintained high standards of customer service, resolving issues promptly to enhance client satisfaction.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Completed point of sale opening and closing procedures.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.

Education

Associate of Science - Security And Networking

ECPI University
Virginia Beach, VA
02-2008

Skills

  • Training evaluation
  • Coaching and mentoring
  • Diversity and inclusion
  • Sales training
  • Employee engagement
  • Teamwork
  • Customer service
  • Problem-solving
  • Attention to detail
  • Organizational skills
  • Active listening
  • Effective communication
  • Verbal and written communication
  • Data entry
  • Self motivation
  • Conflict resolution
  • Goal setting
  • Professionalism
  • Employee relations
  • Inventory stocking
  • Quality control
  • Written communication
  • Remote employee training
  • Leadership training
  • New hire training
  • Technology integration
  • Performance improvement
  • Team leadership
  • Time management
  • Decision-making
  • Operations management

Timeline

Regional Training Manager

Mavis Tire and Brakes
05.2023 - Current

Store Manager

Mavis Tire and Brakes
02.2020 - 05.2023

Associate of Science - Security And Networking

ECPI University

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