Justin Marinero
San Pedro,CA
Summary
Committed to ensuring customer satisfaction and delivering exceptional service and support. Possessing a strong proficiency in utilizing customer service best practices, Excelling at exploring various solutions to effectively address customer needs, dedication to providing outstanding service consistently exceeds expectations and contributes to the organization's success.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Domino’s Pizza LLC
06.2024 - 07.2024
- Was able to adapt very quickly, from stretching dough, switching to toppings and helping with costumers at the front.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded proactively and positively to rapid change.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Staff Member
Boys & Girls Club
08.2023 - 01.2024
- Working as art instructor at Dana Middle School within The Boys and Girls Club provides enriching opportunity to inspire creativity and empower young minds through artistic expression
- It involves fostering supportive environment where students can explore their talents and develop invaluable life skills.
- Established positive relationships with students and other staff members.
- Responded sensitively and competently to students with diverse cultural backgrounds.
- Developed and improved time management and organizational skills to maximise personal productivity.
- Created and managed project plans, timelines and budgets.
Administrative Assistant
Ancon Services
07.2023 - 08.2023
- Helped administrator by organizing paperwork, printing and making copies, and using spreadsheets with Office Excel.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Established administrative work procedures to track staff's daily tasks.
Boys and Girls Club Intern
Boys & Girls Club
03.2023 - 06.2023
- Helping staff members and other coworkers with miscellaneous tasks
- Especially working in graphic design and photography areas.
- Created and managed project plans, timelines and budgets.
- Devised and implemented processes and procedures to streamline operations.
- Developed effective improvement plans in alignment with goals and specifications.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Education
Associate of Arts - Art
Los Angeles Harbor College
Wilmington, CA06.2025
High School Diploma -
Port of Los Angeles High School
San Pedro, CA06.2023
Skills
- Teamwork
- Self Driven
- Communication
- Motivated
- Disciplined
- Leadership
- Public Speaking
- Food Preparation
- Order Accuracy
- OSHA Requirements
- Inventory Management
- Customer Assistance
Awards
- Honor Roll Award 2022 - 2023
- Certificate of Appreciation
- College Bound Class of 2023
- Entrepreneurial Innovation Award - February 2022
- Member of the Month Award for Art Room - February 2023
- Member of the Month Award for Career Bound - April 2023
Projects
Career Bound, Member & Intern, 09/2022 - 06/2023, Career Bound is a workforce development program, with multi-organizational collaborations, dedicated to identifying, mentoring, and providing pathway opportunities to guide our youth towards a prosperous and rewarding future in the workforce.
Timeline
Customer Service Representative
Domino’s Pizza LLC
06.2024 - 07.2024
Staff Member
Boys & Girls Club
08.2023 - 01.2024
Administrative Assistant
Ancon Services
07.2023 - 08.2023
Boys and Girls Club Intern
Boys & Girls Club
03.2023 - 06.2023
Associate of Arts - Art
Los Angeles Harbor College
High School Diploma -
Port of Los Angeles High School
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