Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Justin Matthews

Justin Matthews

Nicholasville,KY

Summary

Dynamic retail professional with a proven track record at Dicks Sporting Goods, excelling in customer service and team leadership. Enhanced team productivity through effective coaching and optimized product placement, driving sales growth. Skilled in relationship building and loss prevention, committed to fostering a welcoming environment that boosts customer and management satisfaction.


Professional with strong foundation in academic pursuits and extracurricular activities, prepared for this role. Demonstrates effective team collaboration and adaptability to changing needs. Skilled in time management, research, and effective communication. Known for reliability and results-driven mindset.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Retail Sales Associate

Dicks Sporing Goods
11.2017 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Trained new sales associates to ensure consistent performance across the team.

Retail Team Leader

Dicks Sporting Goods
07.2021 - 12.2023
  • Conducted regular performance evaluations of team members, offering constructive feedback and coaching for improvement as necessary.
  • Enhanced team productivity by implementing efficient scheduling and task delegation strategies.
  • Optimized product placement within the store layout to drive customer interest and increase sales potential.
  • Facilitated seamless communication among team members through regular meetings and information sharing platforms.

Education

No Degree - Bachelors of Occupational Health & Safety

Eastern Kentucky University
Richmond, KY
12-2026

High School Diploma -

West Jessamine High School
Nicholasville, KY
05-2017

Skills

  • Customer service
  • Teamwork
  • Problem-solving
  • Teamwork and collaboration
  • Relationship building
  • Loss prevention
  • Friendly and outgoing
  • Verbal and written communication
  • Data entry
  • Goal driven
  • Team cooperation

Certification

CPAT Certification 2023

Timeline

Retail Team Leader

Dicks Sporting Goods
07.2021 - 12.2023

Retail Sales Associate

Dicks Sporing Goods
11.2017 - Current

No Degree - Bachelors of Occupational Health & Safety

Eastern Kentucky University

High School Diploma -

West Jessamine High School

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