Justin May
Marble Cliff,OH
Summary
Dedicated IT professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
Work History
Data Systems Coordinator
WideStream Solutions
Columbus, Ohio
06.2018 - Current
- Designed, planned and implemented new systems and enhancements to existing systems to improve productivity.
- Oversaw continuous development of tools and workflows to manage critical business processes.
- Worked with third-party vendor support to address product-related issues.
- Created and enhanced business applications and reports using workflow automation and other technology tools.
- Collaborated with stakeholders to define and clarify user requirements.
- Researched, recommended and implemented new software to meet business needs.
- Provided 2nd and 3rd level technical support and troubleshooting to clients.
- Participated in system development life cycle from requirements analysis through system implementation.
- Trained employees on software to improve data management, monitored use and suggested improvements.
- Recommended data standardization and usage for protection of data integrity.
- Produced monthly reports using Excel spreadsheet functions.
- Leveraged applications and tools to analyze data, compile and visualize historical information.
- Participated in development and acceptance testing of new reports and enhancements.
IT Support Technician
WideStream Solutions
Columbus, Ohio
06.2016 - 06.2018
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Patched software and installed new versions to eliminate security problems and protect data.
- Trained users on how to operate components and systems.
- Responded to telephone, email and in-person inquiries regarding IT equipment operation, use and repair.
- Analyzed IT equipment issues to identify troubleshooting methods needed for quick remediation.
- Provided IT Support for 70+ employees
Skills
- Teamwork and Collaboration
- Written Communication
- Training and Development
- Report Generation
- Technical Support
- Data Compiling
Timeline
Data Systems Coordinator
WideStream Solutions
06.2018 - Current
IT Support Technician
WideStream Solutions
06.2016 - 06.2018